Activism on social media as a public sphere.

Social Network

Social media as a public space in the 21st century.

Abstract.

Social media have progressively became extensive and enormous. Nonetheless, the written works on political issues and the internet has not completely clutched just how much the global computer network have crucially and radically changed the aspect of organisational interaction, ranging from an independent party having the power and mean to directly assemble materials to making grassroots transnational governmental issues more organisationally plausible and practical. A huge aperture in the writings is the absence of apprehension of how the internet have structured social movement organisations and the organisation of social movements. This problem brings jointly a distinctive collection of articles that plan and remarked on the domain of social media and social movements. In this sphere, the work grants to literature by inspecting how the internet is not only structuring constitutional coalition, advocacy and activism from the viewpoint of organisational communication but as well as developing the means in which activists communicate with one another. Hence, this work is mainly focused on how social media is being galvanised to manipulate public opinion and organised political active service. In short, the focal point of this conference paper will principally explore the aspect of how social media is being a public sphere when it comes to activism such as the campaign of Obama and Ségolène Royal, the Black Lives Matter, the Women March, the Occupy Wall Street movement and the Arab Spring- which has to do with politics. This collection produces an analytical starting point to apprehend the internet and social movement effectively, a field which is crucially vital to a variety of disciplines but is intensely under searched and under rated.

To begin with, the exposure of the Internet in the early nineties, shortly became obvious that this brand new manifestation of technology had the prospective of developing a cyberspace for governmental debate. The emergence of the global computer network has permitted for an unparalleled proficiency of data sharing. The flexibility of the Internet sites means one can connect with an extensive audience, no matter if it is via the low commitment of the 140-character count on Twitter, the visual-audio feature of Instagram, or the accessibility of Facebook. The causes of community can be made completely apparent through 30-second videos which can be easily shared by millions of computer operators. The efficient circulation of statistics by social media has granted to the case of social media activism, where administrative dynamism are quickly spread among users via social networking. Nowadays, Internet websites like Facebook, Twitter, LinkedIn, MySpace, Wikipedia, Flickr and YouTube are the top activities on the World Wide Web. For instance, since April 2011, Facebook has roughly 600 million recorded users and according to marketers, people spend more time on Facebook than on Google (R. Effing et al, 2011). Today, the utilisation of mobile internet gave an extra uplift and push to the use of social media. Communities such as bureaucratic parties are attempting to keep up with this changing environment. By carrying activism on media platforms, politicians are able to share ideas and exchange views to million within minutes (Social media and political participation, 2018).

In 1992, Garnham, a television director asked ‘what new political institutions and new public sphere might be necessary for the democratic control of a global economy and polity?’’. The answer credibly showed itself with the entry of the Web in the beginning of the nineties. A sphere which empowered human to communicate across any distance, regardless of age and status, caste and gender. Furthermore, face to face communication of the public realm was over, ‘democracy must henceforth take into account new forms of electronically mediated discourse’ (Poster, 1997). Social media was shown as more active and dynamic and anyone who had computer and Internet facilities could be rewarded from its communication and online civic engagement. Finally, today social media is pushing forward a present-time public space through online discussion and networked communication without any unfairness or partiality. This part of the scholarly work, lay importance on the fact that earlier everybody did not get the chance of bringing forward their perspective but with the progression of social media they easily shared their views openly and have the ability to take part in online activism carried out by political bodies.

How social media as a public space led to a success in activism are shown in the case of Obama and Ségolène Royal political campaign. The case of Obama’s election crusade was substantially and consistently bottomed on online media platforms. Next to his own website, the former president of the United States of America, used fifteen social media web pages to promote his works. He very well perceived and interpreted the power of flattering the offline work with an online campaign. The latter coherently connected the online community with the offline social actions such as fundraising. His social work was seen by million across the planet through the site of the Internet like Twitter, which gave him the image of an ideal and noble president. Thus, his use of the global computer network was a significant feature of his general campaign master plan (J. Hillegersberg et all, 2011). Additionally, another victorious case was the campaign of Ségolène Royal during the French elections in 2007. The latter was able to conduct a connection with a massively huge crowd in the online world. Her activism done on social media, led to a rise in her party membership from 120, 000 to 200, 000 members. Surprisingly, earlier 90% of a sudden rise had not been a member of an administrative party. Therefore, with examples of mass mobilisation like inhabitant oppositions in Iran and other Middle-Eastern nations, it is secure and relevant to claim that social media are changing the game of party politics (Social media and political participation, 2018).

Ultimately, because of the essence of the Internet, activism is allowed to enlarge its definition to those who are constantly sharing links, appeal and other Internet resources to stimulate their political interests. Individuals are effortlessly able to team with the protests via hashtags or changing their online avatar. Anybody out there with Internet accessibility have the ability to be a social activist and make their voice heard across borders. Conceivably, the most important part of social networking activism is the capability of translating words into action. The huge oppositions of the yesteryears have all been planned via different social media sites. Remarkably, the Women’s March in Washington was arranged on a Facebook event by women with no early acquaintance. Three acclaimed women activists had distinctly posted about a feasible women’s march opposing President Trump’s establishment. They team up, enrolled other activists to plan the big event. Eventually, thousands and thousands of people stipulated their objective to attend via a ‘’Répondez s’il vous plaît’’ to the Facebook event and it finally acquired hundreds of supporting parade all over the universe. The occurrence victoriously provoked the interest of the nation, assembling upward about two million individual in a mass protest. Precisely, the creation of the march were able to be broadly perceived and accessible to anyone. The obtainability of social media permitted a large-scale support base which will subsequently stop such a movement from being seen as something useless (R. Lau, 2017).

Consequently, the Internet regularly issues a way of recognition.  Once again, with the intervention of hashtags, social media users have the facility of distinguishing themselves with the movement of activism. The most well-known example is the inventive use of the ‘’Black Lives Matter’’ hashtag in its conflict in opposition of police cruelty and consistent racism. Here, the Internet has demonstrated itself as a monstrous tool in providing a voice to individual all over the planet mainly to the marginalised sectors. The Black Lives Matter movement started with a hashtag on websites and the support of the so-called ‘’slacktivitist’’ on social media made it ‘’a member-led global network of more than 40 chapters’’, according to the Black Lives Matter webpage. Moreover, the amyotrophic lateral sclerosis ice bucket challenge, which filled all platforms of social media with videos of people submerge the head with ice water, raised $115 million and an additional $13 million was given into charity to the institution’s regional branches (N. Langfield, 2017). Furthermore, corresponding hashtags were utilised to boycott against the Hudson Bay Company, for the eviction of Ivanka Trump’s stock and Uber, for its CEO’S participation in Donald Trump’s advisory board. These tags permits posts to be classified, facilitate it for viewers to be in line with the happenings. Finally, the Hudson Bay Company flown out a declaration concerning the avoidance and Uber’s CEO left from the advisory board. Hence, while putting a hashtag to a tweet may seem like a tiny action but it certainly results to triggering answers from authority (Social media as tool for meaningful political activism, 2017).

Once again, the noticeable Black Lives Matter movement as well shows the power of a social movement widely footed on Internet sites as a substitute voice for the repressed. While traditional media may not be willing to involve certain occurrences in its printing because of political pressures, tensions and corporate restrictions, a coalition free from these imprisonment may proclaim itself without any fear or hesitation. For instant, the death of Travyon Martin, the crime which flickered the organisation, was limitedly wrapped by the old media till a journalist persuade big channels to take up the story. After the death of Martin, upcoming unfairness undertaken by the Black Lives Matter movement were published on web pages under the hashtag. The old media’s defeat to label white greatness, and in the duration its criminalisation of Black victims, led voices on social networking sites to become a relevant source of data (R. Lau, 2017). Thus, once again the Internet has been shown as a public sphere for activism.

Likewise, a fresh blog post by an ex female Uber worker revealing its coherent prejudices against women initiated an investigation by Uber’s chief executive. The website post which had the detailed incidents of sexual molestation by the top management and the brush off of concern by the human resources, resonated with many women workers from the technical stream and unmasked a bigger issue of sexism inside the fraternity. Uber is one among the big companies with a notable impact and it is understandable to see why media channel would refuse to take up any such story. The very same story when posted on media platforms like Twitter were shared a thousand times and it obtained traction once it was supported and fought by other female workers who left Uber. Popular bloggers who have huge amount of followers were able to provoke change via their prospective capability to associate with their people, unlike news outlets, where the publishers were restricted by the editors and tackled by the people who contradict (Social media as tool for meaningful political activism, 2017).

Coming back to the real politics side of things, social media has become a mean for political institutions all over the political spectrum. In order to understand how this change occurred, it is important to look a bit in the past. Six years ago, a sequence of well-known movements all over the planet spelled hope for Facebook and Twitter as a mean of social change. The first one starting in 2011 was the Occupy Wall Street movement. It was all began as a small protest but quickly turned into a transnational movement, pulling consciousness to the concentration of cash in a few wealthy ‘’one-percenters’’. The occupiers of Wall Street pulled it off by the use of Twitter to unfurl their message. While Occupy was in many ways a non-resistant and acceptably failed organisation, its victory in mobilisation sowed seeds which bore fruits in upcoming activists campaigns (D. Murthy, 2018).

Another big argument how social media acts as a public space for activism is the Arab Spring. The second version of the Arab Social Media Report disclosed that almost nine out of ten Egyptians and Tunisians utilised Facebook to plan and publicised protests and almost all protests took place. Additionally, the document found that the use of Facebook risen and doubled between January and April 2011. The overall amount of operators had augmented by thirty percent in comparison to the eighteen percent rise in 2010. Its utilisation in Bahrain soared by fifteen percent in three month time. It is argued that during the time of protests in Egypt and Tunisia, eighty eight percent Egyptian and ninety four percent Tunisians revealed that they were receiving their information through social media websites. On twitter the tweets summited at particular incidents just like the January 14 protest in Tunisia and they augment days after the Bahraini affirmation started on February 14. Ultimately, the Egyptians hashtag ‘’Egypt’’ gained 1.4 million tags in three month (Arab Social Media Report, 2011). This kind of digits show the unexpected level of participation in social media.

In conclusion, previously parliamentary posts on the Internet were denigrated for their incapacity to impact genuine change. However, acclaimed organisations unfolded a different reality. When people get the feeling of a reasonable pain to rectify, they will go to extreme extent to make it known. This has been proved by the turnout of Occupy in 2011, the Black Lives Matter and the transnational participation in the Women’s March. Activism on the Internet has obviously grown into a pivotal part of impactful political theory. Government bodies prolong mobile Twitter accounts and online appeal are frequently shared on the Web. Consequently, the Internet has permitted people from small sector to make a change in their own way possible. It has make data become inequity towards the commanding group. Internet activists acknowledge the capability of online community and while there are enquiry about the originality of unfiltered voices, the rate and result of such a system are licencing and empowering.

Reference list:

Badoura, S. The role of social media in the Arab Spring. Retrieved from file:///C:/Users/JUGUN%20DIKSHA/Downloads/Badoura.pdf

Effing, R., & Hillegersberg, J., & Huibers, T. (2011). Social Media and Political Participation: Are Facebook, Twitter and YouTube Democratising Our Political Systems? Retrieved from https://www.researchgate.net/publication/221353460_Social_Media_and_Political_Participation_Are_Facebook_Twitter_and_YouTube_Democratizing_Our_Political_Systems

Kim, S (2017).  Can we use social media as a form of activism? Retrieved from http://www.jhunewsletter.com/article/2017/12/can-we-use-social-media-as-a-form-of-activism

Langfield, N. (2017). Social media activism is no joke. Retrieved from http://www.queensjournal.ca/story/2017-10-27/lifestyle/social-media-activism-is-no-joke/

Lau, R. (2017). Social Media as Tool for Meaningful Political Activism. Retrieved from http://mcgillleftreview.com/article/social-media-tool-meaningful-political-activism

Moyer, J. (2017).  POLITICAL ACTIVISM ON SOCIAL MEDIA HAS GROWN SOME TEETH. Retrieved from https://psmag.com/social-justice/social-media-activism

Murthy, D. (2018). Introduction to Social Media, Activism and Organisation. Retrieved from http://journals.sagepub.com/doi/full/10.1177/2056305117750716#

Xu, C. (2017). Going Viral: Using Social Media for Activism. Retrieved from https://medium.com/social-media-stories/going-viral-using-social-media-for-activism-78cade6e2371

The Influence of Social Media on Travel Motivations

Final Conference Paper

This paper explores the convergence between the communication of travel motivations and the emergence of new media uses among Generation Y (Gen Y) and suggests a convergence of travel profiles from backpacker to flashpacker, characterised by digital nomadism. It questions, is Generation Y growing up in the emerging digital sphere the reason for the changes to tourist motivations? How have traditional notions of travel motivations changed and is the proliferation of social media responsible for this change? The text draws on Bolton et.al (2013), to define the characteristics of Gen Y and highlights the works of Richards (2015) in analysing the differences between backpackers and digital nomads.

Does Social Media encouraging women’s participation in politics in Mauritius?

Abstract

 

This paper consists of how social media are encouraging women to participate in politics nowadays in a country like Mauritius. The first point that will be analysed is what the author Bihel argued on how women has adopted the concept of participatory culture online in order to build a community which will enable them to make their campaign.  Another important point that will be discussed in this paper is to show how women were portrayed before and to what extent our society meaning Mauritians society has now changed their perceptions on women. For example, long ago people were living with the kind of perceptions that Maria Zachs mentioned in her theory that women are considered as minority in today’s political society following the rule that the minority group is always inferior to the majority one. Now with the evolution of the internet,this hierarchical societal structure is disappearing to some extent.Many other theorists did agree with the fact that the internet nowadays is breaking these barriers and is allowing female politicians to express themselves , create their identity online and their interactions with the society. This paper’s main focus will be on the extent to which social media contribute to encourage women to participate in politics in Mauritius and to understand the influences that social networks have on both politicians and the society.

 

Introduction

 

Social Media is the collective of online communication channels related to community-based input, interaction, content- sharing and collaboration. Websites and applications dedicated to forums, microblogging, social networking and so on ( Mascheroni et al. ,2015). These are online platforms where people are able to create their virtual identity which can be very different from the person’s real identity ( Mascheroni et al., 2015). Long ago, women were forbidden from the law to participate in politics because they were considered as uneducated and ‘inferior’ to the society. As the Turkish female politician Muhiddin claimed in order for women to assert their rightful places in social and political life “ we need to raise awareness then we need to educate” (Guler, 2014).  Nowadays women in politics has in a certain way got that equal rights but, are they really equal to men in the parliamentary or is it a myth?  Basically now women have dual burden meaning that they have more than one responsibilities- home and work. Also, now they can be part in the parliamentary if ever they have knowledge in politics especially in a developing country like Mauritius which is well-known for its diversity of culture. What have encouraged them to participate in politics is the fact of being able to talk and share opinions online ( Yarchi et al., 2018). Indeed, according to Bihel et al. these platforms have helped in breaking these barriers and stereotypes being put on them as a ‘woman’. But since now, have social media really helped in breaking these barriers and stereotypes put on female politicians?

 

Since 2012, Mauritius has passed under a law which was implemented by the local government to state that at least one third of the candidates who run the local elections have to be of a different gender (Bihel et al., 2016). Basically this statement made by the author Zachs, has clearly mentioned that even women have now the right to participate in politics but they are still considered as the ‘minority’ since it must be at least ‘one third’ which mean that women would not be the majority one to control the parliamentary. For example, during the fight of the Turkish female politician Muhiddin to allow women to participate in politics in 1940s, only five percent of women were allowed to access the Parliament (Guler, 2014). Whereas since the existence of the social media, women are now able to create themselves an online identity and make them known by the public. Meanwhile, female politicians seized this opportunity to make campaigns online ( Eckert, 2014). For example during the presidential election in US, one of the female candidate, Mrs Hillary Clinton has paid Twitter to inject Hashtag as top trend. Why has she done this? It’s because she knows very well the importance of getting a hashtag in her name so that the media can cover the fact that she is the ‘favorite’ and that she’s going to win the election which is considered as a constructed fact ( Yarchi et al.,2018). Likely, here in Mauritius a recent by-election has taken place at the region of Quatre-Bornes. Tania Diolle a female candidate from the party ‘ Mouvement Patriotique’  has used Facebook to make her campaign. In her videos she is portraying herself as the ‘perfect elite’ that could represent this region in the Parliament. She is creating both an identity and a community on the social networks through her videos, photos, etc (Bihel et al.,2016). But are everything that she is being portrayed online are true?

Hashtags portraying  Hillary Clinton as the top trend.

Moreover, according to Bihel et al. Mauritius is considered as a role model of Africa by being the first stable democracy in the Southern African Development Community (SADC). This paradise island has also broken a big barrier by giving the title of first female president in Africa to Mrs Ameena Gurib Fakim. Mauritius is considered as a rainbow nation due to its cultural diversity but even though our culture did not allow us to give such an opportunity to a woman as our culture still considered women as being ‘inferior’ so much like Guler mentioned in his theory on Turkish female politicians that “the representation of women in political and decision-making bodies has been relatively low”. Even of having a female President or a Prime Minister, the majority will always be men in the Parliament. While the ex Prime Minister Sir Aneerood Jugnauth has announced the nomination of Mrs Fakim, many were not agreed with the fact to be directed by a female President because she was a ‘woman’ and for Mauritian culture women are ‘incompetent’ and cannot ‘be good enough to manage the post of a president’ ( Bihel et al., 2016). But on social media such as Facebook there were lots of online posts from women, girls even men who wanted her as president in order to eliminate these stereotypes put on Mauritian women. People already knew that Mrs Ameena Gurib Fakim is an educated women and a well- known science lecturer at the University of Mauritius where those youngsters from this particular institution were giving their full support by giving good feedbacks on her as a lecturer. However, there were also those posting ‘sexists’ comments on her. As the author Eckert et al. claimed “women will tap into the haphazard democratic potential of social media”. Also, the local government has voted to get a female speaker who is Maya Hanoomanjee well known for her favorite sentence “ I order you out”. Many have created funny YouTube videos to mock the way she managed the parliamentary. But even though she is the one controlling the parliament where the majority are men. This represent an increase in political representation of women presenting a hopeful picture (Guler, 2014). However, tags of being a ‘funny’ speaker have been put on her because once again she is a ‘woman’. So much of sarcastic videos have never been made on the Speaker before. But still, even if social media is used to make these female politicians to lose their identity online, they persevere in proving that they can be much more competent than male when it concerns politics (Mascheroni et al., 2015).

 

Furthermore, long ago there existed many places which were called the public sphere where people were united to talk about politics issues, doing some protests and so on (Yarchi et al.,2018).“By the ‘public sphere’ we mean first of all a realm of our social life in which something approaching public opinion can be formed…” (Eckert et al.,2014). Women, in fact had not the right to participate in these spheres because during this era, the place of women were at home ( Eckert et al., 2014).  So only men have got the right to participate in these type of discussions. Nowadays with the evolution of the Web 2.0 which have enable people to create a community online in order to share a specific point of view, giving their opinions or liking their favorite political figure or party (Eckert et al., 2014). This has become the new public sphere where people even women are now able to participate by commenting, sharing posts, writing statuses, blogging and so on. As the author Yarchi et al. claimed “social media could provide a more supportive environment for women compared to men as women are much more likely than men to respond to public messages and to like contents” (Yarchi et al., 2018). Also, in Mauritius  there is a lot of women who have complete interest with politics (Yarchi et al.,2018). The new media have allowed this particular group to show their interest to political issues happening such as in 2010 during the election campaign Navin Ramgoolam the leader of  the labour party has insulted a female candidate from his own party called Nita Deerpalsingh. He insulted her live on the radio. This has created a chaos where the population itself were so furious against a person that they were going to vote and who were supposed to represent the role model of the society and maybe that could be the reason why this party had lost the election at that time. It is a way to show how women in politics are treated in this party. So, people especially women did not want to get such a Prime Minister to lead the country. Social media such as Facebook had burst out with comments and posts which have pushed the leader of the labour party to apologise in front of the whole population in order to regain the trust of the population. This to show the extent of power that social media which is considered as the public sphere has onto a country nowadays (Bihel et al.,2016).

 

 

Nevertheless, social media does not always encourage women to participate in politics as it is a platform that can destroy your reputation as a public figure as well (Mascheroni et al., 2015).It is a platform where women can create an identity so that people can trust them (Mascheroni et al., 2015). So, in other words when you are a female politician you have to know how to keep your image high and how to encourage people to follow you on social media. It’s by proposing new and interesting subjects. For example Mrs Nandanee Sournack, who was a well-known business woman in Mauritius have had an affair with the leader of the labour party Mr Navin Ramgoolam who was the actual Prime Minister at that time.  They were both attending a private party when the local media has taken a photo of them dancing and enjoying together. It was a ‘private party’ since she was with the Prime Minister, this has become a media coverage issue because he was not with his wife. Since that day, Mrs Nandanee Sournack has been victim of lots of insults because for the society she was the one who was the culprit because she was supposed to control herself as she is the ‘woman’. People have used social media to express themselves concerning this issue and this have affected her so much that she chose to leave Mauritius (Bihel et al., 2014). Also, according to Eckert et al. “blog is a space where they can add perspectives that have been neglected or are missing in established (news) media and societal debate” (Eckert et al. , 2014). Sometimes politicians tend to hide some kind of information which can be against them but bloggers reveal those kind of subjects online. It is through this that the public know what is really happening throughout their country. For example recently a deputy has promised a woman to give her a job only if she accepts to have an affair with him.

 

 

To conclude it can be said that social networks have contributed as a great plus in both the emancipation of women and to promote gender equality especially in developing countries such as Mauritius. Mauritius, a country very well known for its cultural diversity as mentioned above is a place where people still considered women as ‘inferior’. But still Mauritius has overcome these barriers to prove that equality exists. It’s by giving the opportunity to women to integrate the Parliament which have in a way encouraging other women to move forward as they know that they have the support of these female politicians. Social media has encouraged women more in the sense that they are able to participate and to form part in any kind of topics and these platforms have made them realised that they are supported by lots of associations, feminists and so on which made them more stronger and allow them to form part of these online communities.

 

Instagram and It’s Internal Communities

Abstract

This paper argues that there are several communities that are able to communicate and collaborate online, using the social media network, Instagram. These communities include fashion, beauty and fitness. The paper includes an article by Syrdal and Briggs (2018), describing how Instagram visual-based interface increases the engagement and communication on that particular platform. Also, throughout this paper Jeffree Star (an online makeup guru with millions of followers) is used as an example of influencer marketing and brand placement on Instagram. Liu & Suh, (2017) furthur explain how this is a different type of fame, and what these Instagram users are promoting automatically makes their opinions accountable, because of their followings. All mentioned communities are saturated in the Instagram space, although this makes it easier for those that are within these communities to communicate and collaborate with each other.

Keywords: communication, collaborate, Instagram

The online social network, amongst others such as Facebook, Twitter, Youtube and anymore – has grown rapidly over the eight years since it was launched. As stated by Bradley (p. 2, 2014), “A social networking site is defined as a trusted network, viral community, e-community, or online community where a group of people interact through newsletters, blogs, comments, telephone, e-mail and instant messages (cont.)”. The keyword here being community, is a perfect word to describe what kind of platform Instagram is, notably within certain niche’s or interest-groups such as fitness lovers, fashion lovers and beauty bloggers. With the use of online celebrities (or influencers as t they like to be called), product placement and brand awareness if another way that users collaborate and connect on the app. The algorithm that Instagram utilises throughout its app, allows users to use the app with ease and view content that they would like to see, with minimal ads. I argue that many communities such as the fitness, beauty and fashion; have been able to collaborate efficiently online, using the popular social network, Instagram. Firstly, I will give brief information on what Instagram is and what it’s impact on the social media world, then I will introduce the fashion industry, followed by the beauty and fitness industries, and what Instagram has done for them, and lastly the conclusion.

As mentioned earlier, Instagram is one of the most used social networking sites to date, because of its easy-to-use interface, the fact that it is very image based, and how it constantly promotes on-going interaction and engagement between users and businesses. According to Statista (2017), Instagram has reached 800 million monthly active users, compared to the internet’s most used site Facebook (with 2.2 billion monthly active users), Instagram is not running too far behind (“Facebook users worldwide 2017 | Statista”, 2018). The majority of its growth is dedicated to the evolution of the mobile experience (faster 4G networks available on mobile phones), and also the adoption of high-tech camera functionality embedded into mobile’s today (Bradley 2014). This has escalated the quality of content that users are able to post online, making it easier for users to portray themselves as ‘professional’ or talented “Instagrammers”.

Instagram has a very easy to use interface, starting with a feed that show’s the user photo’s from people are they are following. Originally, the order of these posts were dependent on the timing of when it was posted, now, Instagram sets an algorithm of what profile’s you are most interested in, and pushes their content posts to the top of the feed (support). Although this can benefit some, it also can make it harder for someone to get their post seen, especially if they don’t have much engagement on their post. To upload, users can either choose a photo or a video to upload, then the app allows them to edit with filters, cropping tools and lastly add tags (@usernames and #hashtags), and asks where the user wants the post to be uploaded – profiles can be synced to Facebook, Twitter and Tumblr accounts. This allows users to connect with not only their Instagram followers but those from their Facebook, Twitter and Tumblr accounts, which not only gains exposure for their post, but for Instagram as a network. Once a post is uploaded, other users have an option to double-tap causing them to like the photo, or to comment – both of these options create engagement and interaction between the user that has uploaded and the one connecting. Another type of ‘feed’ users can browse through is the ‘explore page’ – this page displays photos of trending posts, people you may know posts and suggested locations and users Instagram recommends you should follow. This is an easy way for users to get their profiles ‘out there’ and discovered – creating online communities and forming online friendships. With the use of hashtags, @usernames and profile syncing, users can easily connect with whoever they want, on whatever platform they want.

Instagram hugely involves users into a world of hashtags, where users feel a sense of belonging within their own interests, whether it be food, fashion, beauty, fitness etc. Some users not only create a personal account, but a second account that is dedicated to their obsessions, for example @MenWithStreetStyle. This account is followed by 2.9 millions users, but has no personal aspect to it, as the account just shares solely images of ‘men with street style’. Each image that is uploaded is then attached with a number of hashtags to get the photo out there. Such as #StreetStyle, #StreetFashion, #MenWithStyle, #Style, #StreetFashion. These hashtags not online grab the attention of other users, but encourage others within the ‘fashion community’ to follow and engage with this post, and better yet, create their own content using the mentioned hashtags. There are many fashion influencers/bloggers that have established themselves on Instagram, and are even sent clothes by big brands to increase the brand awareness for those clothing lines.

It has always been said that platforms that have more visual aspects to it usually succeed are used more frequently by users; and also create more engagement (Syrdal and Briggs 2018). Content, especially on Instagram is expected to be rich in nature and eye- catching, as the interface is a feed of just images (or short videos), there are no statuses like Facebook’s feature; it’s simply images and videos (Syrdal and Briggs 2018). Instagram works on a similar algorithm to Pinterest, where the quality and aesthetic of images is what determines how ‘good’ someones profile looks, and how likely they are to follow you (Syrdal and Briggs 2018). What makes up a users profile is their posts, displayed in small squares, which some like to organise so that posts match each other and makes the profile seem more organised and thought-out (making it more likely for someone to follow them). Instagram users enjoy scrolling through their feed viewing high-quality, eye-catching images/videos, this is why those aesthetically pleasing Instagram profiles, are the ones that have a high amount of followers. An example of this could be @JayAlvarrez who has been taking scenic and travel photos for many years and has curated 5.9 million followers on Instagram alone.

Research has shown that individuals use social media for two uses, the first it to find others with similar interests to them, thereby forming friendships/relationships. The other reason, is for users to “maintain already existing relationships” (Bradley 2014). In the context of Instagram, users are urged to ‘find each other’ through hashtags, the explore page and suggested users – listing other Instagram profiles with similar posts/ hashtags; creating engagement and connection.

Mentioned by Casaló, Flavián & Ibáñez-Sánchez (2017), Instagram is not only great at creating personal bondings, but between the a brand and the consumer, the SNS (social networking site) generates a high level of brand community and engagement. It leaves a platform open for consumers to comment/rave (and even discriminate against) a product; generating organic (or paid) exposure online.

Another community that continuously thrives to blossom on Instagram is the beauty community. Young teenage girls are the main users in this community, with beauty pages being created show their love for makeup, to pages dedicated to their favourite makeup artist. Instagram has made it easier for users and their followers to communicate, bringing a community closer. Similar to the fashion community certain hashtags are used on the SNS to categorise make up looks and encourage users to re-create those looks. These include #SmokeyEye, #NaturalLook, #JeffreeStar, #WingedLiner.

One of the major ‘beauty-gurus’ Jeffree Star has generated a following of 5.7 million users simply by sharing his love and skills for makeup on the SNS, sharing videos and images daily (“Jeffry Star (@jeffreestar)”, 2018). His posts attract just under 250,000 likes and around 1,000 comments alone, the majority of them being makeup-obsessed junkies showing their appreciation, asking questions, requesting videos and looks (“Jeffree Star (@jeffreestar)”, 2018). The success of Jeffree Star’s self-branding on Instagram has allowed him to launch his own cosmetics line named ‘Jeffree Star Cosmetics’.

Self-branding has recently became a used phrased to describe those that remake themselves as a “saleable commodity to attract attention and acquire cultural and monetary value through social media platforms” (Liu & Suh, 2017). Just like a normal business brand, one that is self-branded must attract engagement and exposure in order to sell themselves or the products they are creating. Seen as a different type of fame, self- branding promotes both business targeted self-presentation online and authenticity through the posts that are being put on Instagram (Liu & Suh, 2017). Meaning, presenting themselves online has to cater (and target) not only to the mainstream market, but to those that are potential customers. Brands then tend to utilise the exposure of these online celebrities and this is when product placement comes into play. For example, cosmetic brands such as Benefit or Urban Decay send out free products to these influencers (along with payments) to get a post on Instagram in return with certain tags and #hashtags to increase brand awareness and in-turn, influence their followers to buy the same product from that brand. This can close the gap between brands (makeup brands in this instance) and users (makeup users) where the brand has such a presence on social media that they almost become part of the community online too.

Another industry/community that is active on the Instagram platform is the fitness community. Those that are fitness obsessed have found a ‘home’ to where they can find food and training advice, and loads of information on how to stay or become healthy (Neal 2017). Online fitness fanatics are prone to posting progress photos to keep their followers interested and help them stay relevant. They almost become personal trainers without the qualification because of their success (online) (Neal 2017). A very successful and well-known example of this type of influencer would be Tammy Hembrow, with now 8.1 million followers, Tammy is an ambassador for a protein brand Women’s Best and models for big brands such as Good American (Khloe Kardashian’s denim brand). Tammy also creates her own fitness programs, as she is well known for her ‘bounce-back body’ after giving birth to two children, she has managed to keep a tight, fit body that her followers love.

There are many online communities that Instagram has helped stay connected whether it be a fandom or a fashion interest, accounts that are dedicated and/or even personal

accounts that post similar posts can share similarities and interests, creating online engagement and connection, making the world a smaller place (online). As Instagram is one of the fastest growing social networking sites with its monthly users number growing every year, users find it easier to interact and search for conversation within the Instagram app to be a part of or to create a community. Mentioned earlier the fashion community heavily relies on social media to keep up with trends and especially for users to see what celebrities (if not, influencers) are wearing with their #OOTD (outfit of the day) posts. Users such as @MenWithStreetStyle post inspiration for users (targeting males) on being fashionable. In the beauty community, mentioned earlier was user @JeffreeStar and how he creates conversation online because of his massive online following in the beauty community, and even creating his own line of cosmetics. Lastly, in the fitness industry many accounts are open conversations for trainers and gym-goers to connect with each other and share information such as diet tips and workout plans to assist and transform bodies all around the globe. Tammy Hembrow was mentioned as she has made herself very well-known in the fitness industry thanks to her great use of Instagram and posting body images online to show her progress from her baby body to post-baby body. With the use of hashtags, influencers and plenty of engaging content, Instagram can very much assist communities in collaborating efficiently online.

References

Bradley, P. (2014). Instagram: Why do we post?(Order No. 1588772). Available from ProQuest Dissertations & Theses Global. (1689397064). Retrieved from https:// search-proquest-com.dbgw.lis.curtin.edu.au/docview/1689397064? accountid=10382

Casaló, L., Flavián, C., & Ibáñez-Sánchez, S. (2017). Understanding Consumer Interaction on Instagram: The Role of Satisfaction, Hedonism, and Content Characteristics. Cyberpsychology, Behavior, And Social Networking, 20(6), 369-375. http://dx.doi.org/10.1089/cyber.2016.0360

Dijkmans, C. Kerkhof, P. and Beukeboom, C. (2015). A stage to engage: Social media use and corporate reputation. Tourism Management 47. 58 – 67. http://dx.doi.org/ 10.1016/j.tourman2014.09.005

Facebook users worldwide 2017 | Statista. (2018). Statista. Retrieved 30 March 2018, from https://www.statista.com/statistics/264810/number-of-monthly-active- facebook-users-worldwide/

Jeffree Star (@jeffreestar) • Instagram photos and videos. (2018). Instagram.com. Retrieved 30 March 2018, from https://www.instagram.com/jeffreestar/

Instagram monthly active users 2017 | Statistic. (2018). Statista. Retrieved 30 March 2018, from https://www.statista.com/statistics/253577/number-of-monthly-active- instagram-users/

Liu, R., & Suh, A. (2017). Self-Branding on Social Media: An Analysis of Style Bloggers on Instagram. Procedia Computer Science, 124, 12-20. http://dx.doi.org/10.1016/ j.procs.2017.12.124

Neal, M. (2017). Instagram influencers: The effects of sponsorship on follower engagement with fitness instagram celebrities (Order No. 10689330). Available from ProQuest Dissertations & Theses Global. (2014469958). Retrieved from https://search-proquest-com.dbgw.lis.curtin.edu.au/docview/2014469958? accountid=10382

Syrdal, H. A., & Briggs, E. (2018). Engagement With Social Media
Content: A Qualitative Exploration. Journal of Marketing Theory and Practice, 26(1), 4-22. http://dx.doi.org.dbgw.lis.curtin.edu.au/ 10.1080/10696679.2017.1389243 Retrieved from https://search-proquest- com.dbgw.lis.curtin.edu.au/docview/2014967691?accountid=10382

Tammy (@tammyhembrow) • Instagram photos and videos. (2018). Instagram.com. Retrieved 31 March 2018, from https://www.instagram.com/tammyhembrow/

The Influence of Social Network Sites on Communities, Social Capital, and Civic and Political Engagement

Abstract

This paper explores the concepts of community and how computer-mediated technologies, such as Social Network Sites (SNS), influence the ways in which these communities are structured within the virtual and physical environments. As SNSs become common in our everyday life, individuals are increasingly involving themselves in a variety different social networks online that cater for a diverse and niche audience. Particularly, this paper explores how the political realms interact with SNSs to not only allow traditional and non-traditional political organisations to disseminate news and information, but to foster debate and discourse among those involved within these political communities. Further, this paper will analyse how the extent to which communities utilise SNSs to access news and information influences the social capital of individuals. This paper will then analyse studies from Zuniga, Jung, and Valenzuela (2012,) and Zuniga, Barnidge and Scherman (2017), to specifically understand how SNS enable this increased social capital, in addition to how this consequently influences the levels of civic and political engagement both online and offline. Moreover, this paper will argue that the accumulation of news and information through SNSs increases individuals social capital and political and civil participation. Further, this paper will conclude that increased online social capital is predictive towards an increase in social capital offline.

 Keywords: computer-mediated technology, communities, social capital, political science

Introduction

Current studies into the concepts of community within our contemporary society focus on how the experience of community has been affected by computer-mediated technologies such as smart phones, computers and the internet (Katz et al. 2004). Many authors within this field offer many varying definitions of “community” to provide a broad context whereby they argue differing community constructs. While Arensberg (1965) identifies three constructs to community; environment, social form, and pattered behavior; Sanders (1966) argues four; a place to live, a spatial unit, a way of life, and a social system. With an abundance of differing definitions around community, Jones (1995) found that the majority of definitions relied heavily on the constructs of social involvement and interaction, rather than relying on physical space, and more on the social systems that function within a community environment. Meyrowitz’s (1985; 1989) analysis of social roles and identities within communities, focusing on media and mental constructs, allows for an argument that is more appropriate to the virtual landscape in which computer-mediated technologies provide. Meyrowitz (1985; 1989) describes how individuals gain a sense of who they are, and the community in which they identify, by imaging how others – live and mediated – view them, noting the importance of media and mediation in the development of community. Katz et al. (2004) review many of these varying definitions of “community” to provide characteristics that both physical and virtual communities allow for, noting similarities, but more importantly, differences whereby virtual communities extend the boundaries of physical communities. Through their analysis, Katz et al. (2004) provide four ideal community types; traditional communities, pseudo-communities, imaginary communities, and social networks.

Social Networks

Social network communities refers to virtual communities, where personal mediated technologies have allowed for telecommunication that transcend geographic location, facilitating specialized and personal communities based on belonging rather than physical proximity (Katz et al., 2004). Katz et al. (2004) describe this community as networked individualism, where individuals can choose their community voluntarily within a larger social construction. Moreover, personal mediated technologies, such as mobile phones, can facilitate this network individualism faster than that of physical communities. Social network sites (SNS) are increasingly becoming an important platform that aid the creation of these social networks and communities online. SNSs allow users the ability to create individual profiles based around their identity and interests, and ultimately connect and navigate with others within the SNS (Zuniga, Jung and Valensuela, 2012). Social network sites allow for what Katz et al. (2004) describes as ‘network individualism’ with others within the social network that share similar interests, beliefs, or activities. Boyd and Ellison (2008) describe how SNS can cater for a more diverse and niche audience who seek to network based around racial, sexual, religious, political, or nationality-based identities.

SNSs and Politics

Politics in particular has become an important determinant in the development of social network communities, as individuals are able to interact and collaborate with others who share similar political ideologies and affiliations. Facebook in particular has become saturated with social network groups that identify all ends of the political spectrum, whether it’s hard-left, centric, or hard-right ideologies. These social networks can be facilitated by traditional political parties in an attempt diversify their communication channels. For example, the ‘The Australian Greens’ and ‘One Nation’ both have Facebook pages in an attempt to communicate directly with their publics. Whilst these traditional political parties utilise Facebook as a means to communicate policy, news and civic information with physical communities in which they are responsible for, they lack authoritative control over the activities and discourse that function within their social network. Private citizens, no matter of political ideology, can interact with each other through these political Facebook groups, in a manner that allows for rational, inclusive and general debate. Similar to that of traditional political organisation, private citizens can form communities on Facebook around subjective political interests and activities. The Facebook page “Patriot Blue” is publicity organised community of individuals who boast far-right political interests in Australia, supporting policies that are seen as anti-immigration and anti-globalist, to name a few. Empowered by the rise of Pauline Hanson’s ‘One Nation’ political party, ‘Patriot Blue’ utilise Facebook as a space for individuals who identify as ‘patriots’ or ‘nationalist’ to share news and civic information that reap right-wing characteristics (Tran, 2017). Similarly, Facebook communities can foster around specific political and public issues rather than a particular political ideology that is interested in a number of policy issues that affect their communities. The Facebook page ‘Australian Marriage Equality’ is a community of individuals with an interest and involvement in the issue regarding the legalisation same-sex marriage in Australia. This group boasts a social network of over 303,000 users, utilising Facebook as a social tool to communicate and engage with others the issues regarding same-sex marriage. Engagement with news and information published by ‘Australian Marriage Equality’ within this public forum allows for further debate and discourse around the issue. Users who disagree or express a different opinion with the information produced by ‘Australian Marriage Equality’ can react, comment  or share their personal opinion with others within the social network ‘Australian Marriage Equality’ provides, in addition to their own personal social network.

Social Capital and News

Coleman originated the term ‘social capital’ as a “common set of expectations, a set of shared values, and a sense of trust among people” (1990, p. 306).  Since the term was originated, other theorists have conceptualised vary definitions of social capital, particularly within studies involving community relations with the public and political sphere. As scholars became interested in the constructs of social involvement and interaction (Jones, 1995) in facilitating communities, social capital was viewed as the value this social involvement and interaction added to individuals’ lives. As SNS’ facilitate the growth of differing on political communities, it too facilitates the structure and nature of the social capital within these communities. As SNSs become common place within our computer-mediated society, they are becoming increasingly used as a tool to gather news and information about their online and offline communities (Zunia, Jung and Valenzuela, 2012). The same ways in which individual use SNS as a tool to construct identity and maintain social relationships, it is also utilised as a tool to contribute and share news information that is public or politically orientated. News and information, as Zuniga, Jung and Valenzuela (2012) note, can be curated around individuals political interests, values and beliefs, allowing them to be shared and discussed among their social network. Zunia, Jung and Valenzuela (2012) conducted a study through data collected in the U.S. between December 15, 2008, and January 5, 2009, in order to explore how individual SNSs use for news contributed to the creation of social capital. The study found that the extent to which respondents used SNSs to gather and share political news and public information about their community was positively related to social capital (Zunia, Jung and Valenzuela, 2012). The study found that respondents who shared political and public news reinforced new and existing community ties by keeping up to date with each other with what’s going on in their community, further creating more trusting and strong relationships (Zunia, Jung and Valenzuela, 2012). As individuals increasingly utilise SNSs as a tool to gather and share news and information about their communities, increasingly individuals found to report higher levels of value within their relationships with the online network of individuals whom they’re sharing this news and information. Consequently, high levels of social capital reported also found to influence individuals willingness to civically engage; particularly influencing online and offline political participation activities.

Civic and Political Participation: Online and Offline

The research provided by Zuniga, Jung and Valenzuela (2012) allows an understanding of how SNS use for news and information gathering and sharing effects individual social capital levels. It also provides an understanding of how these social capital levels can influence individuals willingness to participate in civic and political activities within their online and offline communities. The study present by Zuniga, Jung and Valenzuela (2012) measured participation at three levels; civic engagement, offline political participation, and online political participation. While civic engagement refers to the extent to which individuals are willing to work for the community, like volunteering for a charity, political activities (online and offline), political enagement refers to the involvement and behaviour towards government action and policy making (Zuniga, Jung and Valensuela, 2012). The study found that individuals political efficacy, SNS use for news, and political discussion network attributes, had a positive impact on individuals online participation activities like sharing political news and messages (Zuniga, Jung and Valensuela, 2012). Similarly, individuals behavioural use of SNSs to gather news and information was found to be predictive of offline political participation activities such as protesting and voting (Zuniga, Jung and Valensuela, 2012). Further research from Zuniga, Barnidge and Scherman (2017) introduces the idea that social capital fostered within SNS is different to that of social capital fostered within physical communities, relating to different types of citizenship and political participation online and offline. In a study conducted in the U.S. between December 2013 and January 2014, Zuniga Barnidge and Scherman (2017) found distinct different between offline social capital and SNS social capital, concluding they respect different constructs and difference. The study found that although both constructs are different, they’re still interrelated as SNS social capital was found to be more predictive of offline social capital more strongly than the other way around (Zuniga, Barnidge and Scherman, 2012). Moreover, Zuniga Barnidge and Scherman  (2012) describe social capital in online and offline communities as a ‘virtuous circle’ due to ones predictability over the other; that being, that social capital fostered through SNS predicts whether these citizens will continue to foster social capital within their communities offline through civil and political participation activities.

In the case for the Facebook communities previous mentioned in ‘SNSs and Politics’, increased participation in online and offline civic and political activities can be analysed. The Facebook community ‘Patriot Blue’ have been noted within news media to utilise SNSs as a tool to not only disseminate information and foster political discourse online, but to coordinate activities offline in objective to further their collective political agenda. Tran (2017) reported on how this far-right Australian group coordinated protests and activist activities offline through SNSs, like ambushing NSW Labour Senator Sam Dastyari, a self-proclaimed left-wing NSW Labour Politian (now ex-politician). The Patriot Blues recorded this confrontation between the two polarising political spectrums, and shared in with their Facebook community in an attempt to send a message to the community that this type of political confrontation is acceptable (Tran, 2017). Though the incident has been labelled a ‘stage-managed stunt’ due to the nature of the confrontation that lacked appropriate political discourse, and focused more around insults towards the senators race and ethnicity, this Facebook community exemplifies how SNS can enabled collective offline activities that are motivated by political ideologies and affiliations. Similarly, in the case for ‘Australian Marriage Equality’, this non-traditional political organisation utilised Facebook to not only communicate news and information around same-sex marriage issues, but they also organised and coordinated hundreds of offline protests throughout wider Australian communities. Koslowski (2017) reports in the Huffington Post that over 20,000 people showed interest in the Sydney event on Facebook, while Weeks (2017) from The Guardian reports an estimated 30,000 people rallied from Sydney town hall to Circular Quay in support of the ‘yes’ campaign towards same-sex marriage.

Limitations

The article presented by Zuniga, Jung and Valenzuela (2012) provides a study that attempts to overcome the limitations of the accuracy of representing the entire population of U.S adults. The authors identify that their study allowed for more females who were slightly more educated than the general population, which may cause discrepancies and bias within the study. Despite its limitations, the study provides an important contribution into how computer-mediated technologies enrich the social capital of different communities and accordingly, encourage civic and political engagement. Similarly, the article presented by Zuniga, Barnidge and Scherman (2017) identifies the inherent limitations of casual order when regarding the relationship between online social capital and political participation. This papers attempt to analyse particular Facebook groups that identify towards a specific political ideology or policy issue provides a broad understanding of the types of offline activities that online communities can coordinate and engage in. Though this paper explores different instances within Australia whereby SNSs have facilitated offline civic and political participation, the analysis can only assume similar findings to Zuniga, Jung and Valenzuela (2012), and Zuniga, Barnidge and Scherman (2017), whereby SNSs enabled greater amounts of social capital to foster which consequently saw an increase in individuals willingness  to participate in both online and offline political activities.

 Conclusion and Future Study

In summary, this paper seeks to explore the influence SNS have in enabling online and offline communities to function, grow and strengthen. As SNSs become an integral tool for individuals to navigate and understand the diverse communities in which they reside and identify, they are increasingly becoming a space for the political realm to function. In the same ways in which traditional political organisations utilise Facebook as a communication channel to disseminate news and information that suit their political agenda or affiliation (The Australian Greens), more commonly SNSs are allowing non-traditional political organisations (Patriot Blue and Australian Marriage Equality) the ability to communicate news and information about their communities particular political interests and beliefs. As Facebook users are increasingly found to be utilising the social network as a space to gather news and information around political interests, users are consequently seen to exhibit higher levels of social capital. As users foster higher levels of social capital online, they’re found to have a greater willingness to participate in civic and political activities both online and offline. In conclusion, this paper found that increased online social capital was predictive towards an increase in social capital offline, identifying a shift in the relationship between the structure and function of social capital within different community types.

 References

Arensberg, C. M. & Kimball, S. T. (1965). Culture and community. New York:

Harcourt, Brace, and World.
Boyd, D., and Ellison, N. (2008). Social Network Sites: Definition, History, and Scholarship.

Journal of Computer-Mediated Communication, 13, 210 – 230. International Communication Association. doi:10.1111/j.1083-6101.2007.00393.x

 

Jones, S. G. (1995). Understanding community in the information age. In S. G. Jones (Ed.)

Cybersociety: Computer mediated communication and community (pp. 12-29). Thousand Oaks, CA: Sage.

 

Katz, J., Rice, R., Acord, S., Dasgupta, K., and David, K. (2004). Personal Mediated

Communication and the Concept of Community in Theory and Practice. In P. Kalbfleisch (Ed.), Communication and Community: Communication Yearbook 28 (pp. 315-371). Mahwah, NJ: Erlbaum.

 

Koslowski, M. (2017, October 21). ‘Huge Same-Sex Marriage Rally In Sydney Kicks Off

National Equality Weekend’. The Huffington Post Australia. Retrieved from    https://www.huffingtonpost.com.au/2017/10/20/huge-same-sex-marriage-rally-in-sydney-kicks-off-national-equality-weekend_a_23250885/

 

Meyrowitz, J. (1985). No sense of place: The impact of electronic media on social behaviour.

New York: Oxford University Press.

 

Meyrowitz, J. (1989). The generalized elsewhere. Critical Studies in Mass Communication,

6(3), 326-334.

 

Sanders, I. T. (1966). The community: An introduction to a social system (2nd ed). New

York: Roland Press.

 

Tran, D. (2017, November 10). Patriot Blue and other far right groups are ambushing

politicians because they want publicity’. ABC News. Retrieved from http://www.abc.net.au/news/2017-11-09/patriot-blue-australia-far-right-groups/9134338

 

Weeks, J. (2017, September 11). ‘‘Yes!’: marriage equality rally sweeps Sydney – in

pictures’. The Guardian. Retrieved from https://www.theguardian.com/australia-news/gallery/2017/sep/11/yes-marriage-equality-rally-sweeps-sydney

 

Zuniga, H., Jung, N., and Valenzuela, S. (2012). Social Media Use for ENWs and Individuals’

Social Capital, Civic Engagement and Political Participation. Journal of Computer-          Mediated Communication, 12, 319 – 336. International Communication Association.

 

Zuniga, H., Barnidge, M., and Scherman, A. (2017). Social Media Social Capital, Offline

Social Capital, and Citizenship: Exploring Asymmetrical Social Capital Effects.

Political Communication, 34, (1), 44 – 68. DOI: 0.1080/10584609.2016.1227000

 

 

 

Twitter’s Hashtag Function As A Tool In Developing Online Communities And Social Movements

 

Claire Boys

ABSTRACT

This conference paper will focus on the stream of social networks, specifically concentrating on Twitter and its significance in developing online communities and social movements. It will analyse how Twitter implements the use of the hashtag function within its website to organise, coordinate and manage tweets online. This tool is especially helpful in promoting certain movements, which can translate from online to real life events and actions. Looking specifically at recent events and social movements such as: ‘#BlackLivesMatter,’ ‘#MeToo,’ and ‘#MarchForOurLives,’ and examining just how Twitter has aided the promotion of these movements by being a platform for these movements to be discussed publically. Focusing on these recent events, this paper will highlight just how effective Twitter’s hashtag function is as a tool for developing online communities and social movements.

KEY WORDS

Twitter; hashtags; communities; movements; conversation

INTRODUCTION

Since its launch in 2006, Twitter has become a popular platform for cultural conversation and discussion. It has changed the way in which we communicate to individuals online, whereby posts are succinct, quick updates. Twitters defining characteristic is its 280 characters per tweet limit, (Wagner, 2017), which means its users must utilise these characters in the best way they can. This character limit of 280 was originally even less, at 140 characters per tweet. In 2017, Twitter then announced they were increasing the characters to 280, saying that the limit caused users to: “…remove a word that conveys an important meaning or emotion.” (Wagner, 2017). This shows just how Twitter understands what a social and significant platform it has become in recent years.

Its popularity is likely due to the public nature and accessibility to all of its users, (Brock, 2012). At the end of 2017, Twitter had an average of 330 million monthly active users, (Statista, 2017) which demonstrates its level of influence and engagement. We can especially see this engagement from users culminated in Twitters hashtag function. Hashtags are used as a way to summarize topics and aid in categorizing posts in topic format. This function allows all of its users to search and join these discussions online. Given that Twitters domain is so public, if its users choose to, they can engage with users from anywhere in the world. Also with Twitters ‘trending’ page, it allows users to easily see the most popularly talked about events of the day. This really allows for major emotive discussions and movements to take place on Twitter.

We see these social movements and online communities developing more and more often. This paper will focus on three particular movements that have sparked major conversation online and in actuality. Drawing on the recent social movements of ‘#BlackLivesMatter’, ‘#MeToo’ and ‘#MarchForOurLives’, we can see just how significant Twitter, as a social communicator has been at developing these online communities and social movements.

#BLACK LIVES MATTER

 This social movement is essentially a call to action. It is a continuous protest and challenge to the justice system, (Edwards, 2016). The formation of this movement was due to the case of George Zimmerman, who was acquitted of all charges after murdering 17-year-old African American high school student, Trayvon Martin, (Edwards, 2016). Zimmerman was acquitted on the grounds of self-defence. Martin’s death sparked massive uproar as well as debate about racial profiling and self defence laws in the United States.

Following Martin’s death in 2013, the movement was born and #BlackLivesMatter began circulating on social media. Alicia Garza, who after Martin’s death posted on her Facebook a ‘Love Note to Black People,’ which urged people to come together and ensure that ‘Black Lives Matter.’ Her friend and community organiser, Patrisse Cullors, commented on this post and added the hash tag in front of the phrase. After that, #BlackLivesMatter was born, (Gyunn, 2015). While it may have been created on Facebook, it was Twitter where this phrase really began to surge.

This upsurge was centred around the crucial issue of police misconduct and the racial and social inequity that people of colour face, (Rickford, 2015). The #BlackLivesMatter hashtag from then on became a shorthand device for organising efforts across the United States. As of September 2016, the phrase “Black Lives Matter,” was tweeted over 30 million times, (Wortham, 2016). Using this hashtag helped activists from across the country communicate and broaden their movement to a wider online community. This allowed users and participants of Twitter to, ‘stand in solidarity amongst other participants,’ (Wortham, 2016).

These conversations between activists online are out in the open where anyone can read them. This kind of conversation is a form of social change and one that may not have been as influential without the power of social media. This movement poses a strong protest to the political and social arrangements within our society and with the help of this hashtag has sparked a revolutionary movement, (Rickford, 2015).

#ME TOO

The #Me Too hashtag is a tool to promote an international movement against sexual harassment and assault. It originally started as a word of mouth conversation created by activist Tarana Burke over a decade ago, which aimed to create solidarity among survivors of sexual harassment, (Frye, 2018). But in 2017, #MeToo virally spread online in October after actress and activist, Alysaa Milano, encouraged women to share their experiences with sexual harassment as a response through Twitter. On October 16, within the first 24 hours, the #MeToo was used on Twitter more than 500,000 times, (Smartt, 2017).

This conversation also prompted responses from many high-profile celebrities including: Jennifer Lawrence, Uma Thurman and Gwyneth Paltrow, (Vogue, 2017). The hashtag was promoted to highlight the magnitude of the problem in today’s society. Not only did the hashtag prompt responses of reporting’s of misconduct in the entertainment industry, but also from survivors across the world, with the hashtag trending in at least 85 countries, (Strum, 2017).

Social media networks including Twitter and Facebook became a place for women and some men across the world to share their experiences and aim to de-stigmatize speaking out against this harassment, (Eyerys, 2017). It became a way for many people to raise their hands and speak up about this harassment online. This formed an online community of woman and men who found solidarity and comfort amongst others who shared similar experiences.

In the age of social media, we can see just how effective it is when it comes to social change and movements. This concept of #MeToo was developed over a decade ago, but only last year did the concept reach the large scale it is at now. Tanara Burke created this concept to make a safe space for survivors. It still is that now, only in an online community with a much larger engagement. The number of times the hashtag was used in just 24 hours is mammoth, and brings to light something that evidently many women hadn’t felt able to speak out about before. The immediate and overwhelming response Milano received shows just how powerful social media is at connecting individuals online and creating a sense of community.

#MARCH FOR OUR LIVES / #NATIONALSCHOOLWALKOUT

The #MarchForOurLives movement is a student-led organisation that aims to promote stricter gun control laws within the United States. Founded in February of this year, after a school shooting in Parkland, Florida, took the lives of 17 students, (May, 2018). Survivors of this school shooting rallied together to form an organisation that promotes stricter background checks, legislation, and raising the federal age of gun possession and ownership to 21 years of age, (Jones, 2018).

Members of the organisation promoted that on March 24th 2018, there would be a demonstration rally for gun control in Washington D.C., along with over 800 smaller rallies across the world in support of the organisation. It is estimated that over 2 million people took part in this protest, making it one of the biggest protests ever in the United States, (Lopez, 2018). The event had a range of high school speakers and all students of the school where the shooting took place. One of these speakers included student Emma González, whose speech was considered one of the most memorable by The Washington Post, (Epstein & Amenabar, 2018). As of date González has over 1.5 million followers on Twitter, using the platform to share messages of solidarity and promote gun control.

The ‘March for Our Lives’ official Twitter account as of date has just fewer than 400,000 followers showing an incredible amount of influence. On this platform they have coined the hashtag #MarchForOurLives and continued to promote this after their incredibly successful rally in March. Social media is a vitally important platform for promoting this movement and developing a community online. With the spread of information so effortless, people were able to share their support from across the world. Social media is a way for disparate groups to come together and expand the issues that young people are passionate about.

Not only have students taken part in this cause, but also participated in ‘National Walk Outs,’ to further push the demand for gun legislation in America. These student led #NationalSchoolWalkOuts most recent protest was on April 20th, on the anniversary of the Columbine massacre in 1999, (National School Walkout, 2018). The organisation encourages students to walkout during school hours as a sign of protest against congressional, state and local members to prevent gun violence, (National School Walkout, 2018). This organisation also has incredible active social medias, with the official National School Walkout having over 130,000 followers on Twitter.

Many activists of these organisations plan to continue growing their movement, persuading people and many students to register to vote and attend public forums of debate, (Lopez, 2018). These student run organisations are an incredible showcase of young people creating their own media. Not only have they been able to promote these organisations through the power of social media, but retain an extremely commendable response from so many people around the world. It is an incredibly useful tool to unite people and bring people together who share the same views. It’s an opportunity for people to stand up for what they believe in, and promote their beliefs. Both #MarchForOurLives and #NationalSchoolWalkOut show the power social media and how young people are utilising it to make a community online and push for change.

CONCLUSION AND DISCUSSION

The power and reach of social media is undeniable. It has become a space for people to connect and communicate with individuals from anywhere in the world. Specifically through Twitter, which gives users the opportunity to publicly discuss, engage and promote issues and events within their platform. Twitter’s hashtag function allows users to easily engage in conversation and search current events. Their trending page also allows people to see what is the most popular and tweeted about topics of the day, further promoting the subjects as discussed above.

The social movements of ‘#BlackLivesMatter,’ ‘#MeToo,’ and ‘#MarchForOurLives, have all come to fruition in the age of social media. Without social media to promote these causes, it is hard to say whether they would reach the levels they have today. With millions of individuals engaging in these movements online, it has created an online community of people promoting change for the better.

Activists promoting issues of social change such as racial discrimination, sexual harassment and gun control so publically, allows for people to be easily exposed to these communities. Discussing these issues through Twitter and promoting them via hashtags means for effortless promotion and campaigning of these social issues. As seen through the engagement of these social issues online, Twitter has created a space that allows for the creation of online communities and the promotion of social movements.

It is likely that Twitter’s social effects will only continue to grow as society does. With the nature of Twitters interactive platform and its limitless, international reach, it is evident that it a social podium for change. It is in this regard that Twitters hashtag function provides as a tool for developing online communities and social movements.

 

WORKS CITED

 

Brock, A. (2012). From the Blackhand Side: Twitter as a Cultural Conversation. Journal of Broadcasting & Electronic Media , 56 (4), 529-549.

 

Edwards, S. B. (2016). Black Lives Matter. Abdo Publishing.

 

Epstein, K., & Amenabar, T. (2018, March 24). The 6 most memorable speeches at the March for Our Lives in D.C. Retrieved May 3, 2018 from The Washington Post: https://www.washingtonpost.com/news/local/wp/2018/03/24/the-6-most-memorable-speeches-at-the-march-for-our-lives-in-d-c/?noredirect=on&utm_term=.2c3ac59e1cab

 

Eyerys. (2017, October 15). The #MeToo Movement On Social Media. Retrieved May 2, 2018 from Eyerys: https://www.eyerys.com/articles/timeline/metoo-movement-social-media#event-a-href-articles-timeline-facebook-and-billion-userfacebook-and-a-billion-user-a

 

Frye, J. (2018, Janurary 31). From Politics to Policy: Turning the Corner on Sexual Harassment. Retrieved May 2, 2018 from Center For American Progress : https://www.americanprogress.org/issues/women/news/2018/01/31/445669/politics-policy-turning-corner-sexual-harassment/

 

Gyunn, J. (2015, March 4). Meet the woman who coined #BlackLivesMatter. Retrieved April 30, 2018 from USA Today: https://www.usatoday.com/story/tech/2015/03/04/alicia-garza-black-lives-matter/24341593/

 

Jones, S. (2018, February 28). Student Gun-Control Activist David Hogg Slams Republicans As ‘Cowards’. Retrieved May 2, 2018 from CNS News: https://www.cnsnews.com/news/article/susan-jones/activist-david-hogg-slams-republicans-cowards-stupid-sharks-want-sell-more

 

Lopez, G. (2018, March 26). It’s official: March for Our Lives was one of the biggest youth protests since the Vietnam War. Retrieved May 2, 2018 from Vox: https://www.vox.com/policy-and-politics/2018/3/26/17160646/march-for-our-lives-crowd-size-count

 

May, C. (2018, February 18). Florida student survivors announce “March For Our Lives”: Here’s a time to talk about gun control. Retrieved May 2, 2018 from Salon: https://www.salon.com/2018/02/18/florida-student-survivors-announce-march-for-our-lives-heres-a-time-to-talk-about-gun-control/

 

National School Walkout. (2018). Our Mission. Retrieved May 2, 2018 from National School Walkout: https://www.nationalschoolwalkout.net/

 

Rickford, R. (2015, December 8). Black Lives Matter: Toward a Modern Practice of Mass Struggle. Retrieved April 29, 2018 from New Labor Forum: http://journals.sagepub.com/doi/full/10.1177/1095796015620171

 

Smartt, N. (2017, December 20). Sexual Harassment In The Workplace In A #MeToo World. Retrieved May 2, 2018 from Forbes: https://www.forbes.com/sites/forbeshumanresourcescouncil/2017/12/20/sexual-harassment-in-the-workplace-in-a-metoo-world/#15c545185a42

 

Statista. (2017). Number of monthly active Twitter users worldwide from 1st quarter 2010 to 4th quarter 2017 (in millions). Retrieved April 29, 2018 from Statista: https://www.statista.com/statistics/282087/number-of-monthly-active-twitter-users/

 

Strum, L. (2017, October 25). Twitter chat: What #MeToo says about sexual abuse in society. Retrieved May 2, 2018 from PBS: https://www.pbs.org/newshour/nation/twitter-chat-what-metoo-says-about-sexual-abuse-in-society

 

Twitter. (2018). Twitter Logo.

 

Vogue. (2017, October 16). Celebrities Share Stories of Sexual Assault for #MeToo Campaign. Retrieved May 2, 2018 from Vogue: https://www.vogue.com/article/alyssa-milano-metoo-sexual-assault-campaign

 

Wagner, K. (2017, September 26). Twitter is testing a big change: Doubling the length of tweets from 140 to 280 characters. Retrieved April 29, 2018 from Recode: https://www.recode.net/2017/9/26/16364002/twitter-longer-tweets-character-limit-140-280

 

Wortham, J. (2016, September). Black Tweets Matter: How the How the tumultuous, hilarious, wide-ranging chat party on Twitter changed the face of activism in America . Retrieved April 30, 2017 from Smithsonian Magazine : https://www.smithsonianmag.com/arts-culture/black-tweets-matter-180960117/

 

 

 

Wine brands can influence emotional contagion (transferring of emotional states between peers) among consumer groups on social networks like Facebook and Instagram

Jacinta Gibson

Social Media, Communities and Networks

Key words: brand influence, emotional contagion, social networks, online customer service, brand communication.

Abstract

In recent history, social media has become a popular communication channel for wine brands. Platforms such as Facebook and Instagram allow wine producers to create content at a fraction of the production cost of traditional media-based content. That said, the investment of time needed to appropriately interact with consumers is much greater than the creation and approval of a traditional print advertisement. The return on social media investment is often a topic of debate, with many believing traditional media channels are still the most influential channels for consumer influence. In this paper, I plan to review some of the potential benefits for wine brands engaging in social network activity, to understand the influence their activity has amongst those whom can already be considered customers and those whom could be potential future customers.

Peer to peer recommendation is a key purchasing influencer within the wine market, so it is vital for wine brands to understand how online networks influence the dynamic of peer to peer recommendations. I will first review the impact Web 2.0 social platforms have had on today’s marketing mix, and this impact this has had on brand content and communication. Following this I will outline the convincing points found in literature that has studied emotional contagion in both physical and virtual environments, before concluding with opinion that wine brands can in fact influence emotional contagion among consumer groups on social networks.

Conceptual Background

The rise of social media networks has developed a new dynamic in marketing; applications such as Facebook and Instagram are now considered one of the more prevalent channels through which consumers can engage with brands in a dynamic, ubiquitous and often real-time way (Carvalho and Fernandes, 2018). Social media as defined by Kaplan and Haenlein (2010, p61) can be considered the “group of internet based applications that build on the ideological and technological foundations of Web 2.0, and it allows the creation and exchange of user-generated content”.  Social internet applications like Facebook have amplified the user-generated content participation rates amongst consumers as well as encouraged direct communication between brand and customers regardless of their physical location differences. This in turn has seen a lot of wine brands build online communities via their social media networks.

The dual content creation phenomenon of social media networks has changed the dynamic of the brand and consumer relationship and although various studies have reviewed the positive implications of brand communities, there has not been a lot of research done in the field of brand expression; the consideration of how the tone and emotion in which a brand expresses itself may or may not influence the behaviour of its online community.

Recent estimates suggest 1.4 billion people actively use Facebook daily, whilst Instagram has close to 800 million users (Statista, 2018). A consumer survey conducted by the Nielsen Company in 2012 found that approximately 1.2 billion people use the Facebook platform to follow brands with their main motivations being the desire to learn more about the brand or hear of othe people’s experiences with brands (Maecker et al 2016). Therefore, social network communities are now considered part of a brand’s audience commodity, viewed in the same light as those consumers whom read print media or watch television, that said; the distinct differences between the audience commodity on social networks at that of those consuming traditional mass media is the ability for user-generated content, direct brand to consumer personalised communication, community-building, and electronic word of mouth (eWOM) (Murugesan 2010).

The Nielsen Group’s 2012 survey also found that of the 28,000 consumer participants, 92% reported trusting word of mouth from friends and family, whilst 70% reported trusting online consumer reviews (Dijkmans et al 2015). These statistics demonstrate the value consumers put on peer to peer recommendations. It also highlights the fact that the majority of online users are willing to trust the opinion of a stranger that has taken the time to review a service or a brand, meaning their network of potential influencers increase well beyond those whom they personally know or are within their current social networks.

The prior point is critically important for wine brands as wine is a subjective consumer good, that is to say; it is often up to the individual’s taste preferences as to whether or not the product is enjoyable. It is also an experiential based product, closely linked to the experience consumers have when visiting wine regions and tasting the product in the producer’s cellar door. Therefore, once customers have purchased a bottle of wine or visited the cellar door, there is an opportunity to share their consumption experience via reviews, likes, rates and comments in a multitude of online applications including; social networks, retailer website and blogs to name a few. Regardless of the experience expressed, this post-purchase involvement helps others within their community to validate their opinions regarding specific wines. In this regard, social media engagement is acting as a platform to express eWOM and influence peer group opinions (Maecker et al 2016). Peer to peer recommendation is a key purchasing influencer within the wine market, so it is vital for wine brands to understand how online networks influence the dynamic of peer to peer recommendations.

Literature Review

Emotional contagion is a well-established field of study that acknowledges peer to peer emotional states can be transferred to one another, leading people to experience the same emotions as others in their network without their awareness (Kramer et al 2014). “Data from large real-world social networks collected over a 20 year period suggests that longer-lasting moods (e.g. depression and happiness) can be transferred through networks.” (Kramer etc al 2014 p. 1) Some commentators challenge the theory of emotional contagion due to the correlational nature of the study environment. They have concern that contextual variables or failure to account for the participants’ shared experiences, like emotional states after face to face social interactions, are not accurately reflected in the experimental results (Kramer et al 2014). To summarise in simplicity the findings of most studies, evidence suggests that both positive and negative moods correlate in networks that share personal interactions both verbal and non-verbal.

Far fewer studies have investigated emotional contagion via online social networks; however there have been three noteworthy, large sample size experiments conducted in recent years which have found some compelling evidence (Kramer et al 2014). The most noteworthy experiment was done in 2014 by Kramer, Guillory and Hancock, reviewing Facebook, the largest online social network in the world. They wanted to demonstrated the degree to which people (N= 689,003) that were exposed to manipulated emotional vocabularies in their news feed started to change their own posting behaviours, in particular whether exposure to emotional content led to people posting content that was consistent to that which they were exposed to (Kramer et al 2014). The outcomes of the research demonstrated three key findings that affirm the presence of emotional contagion through social networks:

The first significant finding was that emotional contagion does occur via text-based computer facilitated communication. This is significant for brands because it means that text written by marketing teams has the ability to impact emotional contagion, a human being in the flesh is not required for such effect.

The second substantial finding was that psychological and physiological qualities via contagion have been suggested, based on correlational data form social networks. This second finding needs to be considered by content marketeers as the tone and imagery used to create brand content is now demonstrated to have emotional implications for their audience. It also means that regular user generated content could have the ability to influence psychological and physiological change in the posters’ social network.  Also linked to this point and found to be the third critical finding was that; people’s emotional expression via posting online predicts their friend’s emotional expressions, with some of these behaviours still being articulated days later.

An interesting point from the Kramer study for wine brands to consider is that the manipulated news feed content was not directed towards any single individual, therefore, it could not just be the result of some specific interaction with a happy or sad friend but rather a result of the general tone of the samples’ news feed (Kramer et al 2014).

Whilst the results of the Kramer study are very compelling due to the sample size and conclusive findings, other research conducted (Chou & Edge 2012; Haferkamp & Kramer 2011; Saugioglou & Greitemeyer 2014) suggests positive posts by others have negative effects on mood due to envy and the feeling that others have a better life. A study conducted by Dian de Vries et al (2017) focused specifically on Instagram and found that whilst the viewing of strangers’ positive posts did have some degree of negative effect on the participants of the study, there was also a noteworthy link between their reaction to strangers’ posts and that individual’s tendency to participate in social comparison orientation regularly regardless of the environment. The study also found that individuals who do not tend to compare themselves to others had positive emotional responses to viewing strangers’ positive content (de Vries et al 2017). Whilst these results do not provide a definitive answer to the impact of either positive or negative emotional effect, they do support the theory that individuals do adopt emotions expressed by others and support the theory that emotional contagion can occurs through viewing others’ social media posts.

Social media platforms now play a substantial role in the communication channel mix for wine brands. Facebook and Instagram allow wine producers to create content at a fraction of the production cost of traditional media based content, however; the investment of time needed to appropriately interact with consumers is much greater.  These communities require continuous monitoring and engagement to ensure brands meet the expectation of their customers who choose to engage with them in the social media context. Online brand communities have a different dynamic to online friendship communities, although there is little literature available to clearly differentiate the two. De Valck et al (2009 p.185) defines online brand communities as “a specialised, non-geographical bound, online community, based on social communications and relationships among a brand’s consumers.”

Consumer engagement or the degree to which an audience engages with a brand’s content is often central to the discussion surrounding these online brand communities (Brodie et al 2013). These terms refer to a participants’ interactions or interactive experiences with the brand via its’ online communities and are considered to be value creating. As Brodie explains, “consumer engagement is seen both as a strategic imperative for establishing and sustaining a competitive advantage, and as a valuable predictor of future business performance.” (p105) The quality of engagement can also be reviewed by analysis the cognitive and behaviour aspects of consumers. Wine brands can analyse to what extent consumers are aware of, interested in and participate in particular brands’ activities. Within the virtual brand community environment, consumers’ become active participants in an interactive process of multiple feedback loops as well as provide almost immediate communication directly to the brand owner or amongst their other online networks (Roderick et al 2013). A study completed in 2015 by Dijkmans, Beukeboom and Kerkhof found “that engagement in company’s social media activities positively related to corporate reputation, especially among non-consumers.” (p64) Significantly, it was found that some of this reputation building was the result of emotional contagion. A survey conducted by Insites Consulting in 2012 found that 55% of participants were connected to brands via their social networks with the majority of eWOM content being positive commentary and less than 10% negative (InSites Consulting 2012). Insites Consulting also found that 8/10 consumers that were driven to interact with a particular brand did so as they wanted to co-create with the company they admired. Brodie et al (2013) also found this to be a key consumer motivator along with 7 other specific situations that motivate consumers to make contributions: (1) venting negative feelings, (2) concern for other consumers, (3) self-enhancement, (4) advice seeking, (5) social benefits, (6) economic benefits (cost saving), (7) platform assistance (8) helping the company (making co-contribution to better the offering). Gwinner et al 2004 also found similar motivators, stating that:

“our review of the literature has led us to suggest 11 distinct motivations consumers may have in engaging in eWOM communication on Web-based opinion platforms: concerns for other consumers, desire to help the company, social benefits received, exertion of power over companies, post purchase advice seeking, self-enhancement, economic rewards, convenience, seeking redress, hope that the platform operator will serve as a moderator, expression of positive emotion, and venting of negative feelings.” (p 44)

Often content posted by a brand will have a positive tone of voice and encourage a positive consumer response. In contrast to this, often content that is initially posted by consumers can be negatively directed towards a brand due a bad customer experience. In the Dijkmans et al 2015 study the results indicated that the net effect is actually positive regardless of the initial emotion if the company responds to the consumer’s complaint via the social network. Dijkmans work found that prompt customer service responses that solved problems, regardless of the initial complaint, helped to strengthen the perception of the brand more so than no activity at all. This result correlates with other studies (Van Noort and Willemsen 2011) that also found responding to customer complaints on social media help other potential customer evaluate the brands’ credibility.

Literature Findings

The literature read unanimously concludes that emotional contagion via virtual social communities does exist, yet the influence of these emotions (either positive or negative) is still a topic of much debate. Despite this, wine brands should be vigilant towards online networks as content relating to their brand will be posted regardless of the brand’s online presence; and whilst the content may or may not have positive intent, there is a window of opportunity for a wine brand to engage with the customers and influence the tone of voice that is present within the online community.

Customer service management is paramount when it comes to building positive emotion behind a brand as regardless of the brands’ page interactions or the ability to proactively resolve questions and concerns, the fact customers have chosen to engage in “real” dialogue with the brand helps to lower the customers inhibition threshold to contact the company via other channels, strengthening the engagement opportunity outside of the virtual realm (Maecker et al 2016). In addition to this, the post purchase behaviour of consumers online helps other potential customers to validate their opinions  (Maecker et al 2016) in this regard, social media interactions become a great tool for improving a wine brands’ reputation via word of mouth, which prospective customers receive product information from trusted sources in their social network.

It is evident that building dual content via online networks should be encouraged by marketing teams in order to achieve greater consumer engagement. Achieving high levels of consumer engagement is desirable for wine brands as it enhances the brand’s reputation, increases customer loyalty and influences future purchase decisions of current customers and potential customers (Dijkmans et al 2015).

The literature indicates that the time invested in social media interaction amongst online brand communities does indeed strengthen a brand’s credibility, reduces the risk of churn, builds reputation amongst potential customers and in turn, generates more profitable consumer relationships. It also indicates that there is opportunity for wine brands to influence emotional contagion amongst consumer groups on Facebook, but the literature and research to date does not support this for Instagram. The effect of emotional contagion on the Instagram platform requires additional research before brands can make truly informed decisions around investment of marketing resources.

 

References

Brodie, Roderick J., Llic, Ana., Juric, Biljana., & Hollebeek Linda. (2013) Consumer engagement in a virtual brand community: an exploratory analysis, Journal of Business Research 66, 105 – 114.

Carvalho, Ameliz. & Fernandes, Teresa. (2018) Understanding customer brand engagement with virtual social communities: a comprehensive model of drivers, outcomes and moderators, Journal of Marketing Theory and Practice, 26: 1-2, 23-37.

Chou, H. & Edge, N. (2012) They are happier and having better lives than I am: the impact of using Facebook on perceptions of others’ lives, Journal of Cyber-psychology, Behaviour, and Social Networking, 15, 117-121.

De Vries, D.,  Möller, A., Wieringa, M., Eigenraam, A. & Hamelink, K. (2018) Social Comparison as the theft of joy: emotion consequences of viewing strangers’ instagram posts,  Media Psychology, 21:2, 222-245.

Dijkman, C., Beukeboom, C, & Kerkhof, P.  (2015) A stage to engage: social media use and corporate reputation, Tourism Management 47, 58-67.

Haferkamp, N. & Kràmer, N. (2011) Social comparison 2.0: examining the effects of online profiles on social networking sites, Journal of Cyber-psychology, Behaviour, and Social Networking 14, 309-314.

Hennig-Thurau, T., Gwinner, P., Walsh, G. & Gremler, D.  (2004) Electronic-word-of-mouth via consumer opinion platforms: what motivates consumers to articulate themselves on the internet? Journal of Interactive Marketing, 18, 38-52.

InSites Consulting (2012) Social media around the world, retrieved from  https://www.slideshare.net/InSitesConsulting/social-media-around-the-world-2012-by-insites-consulting/17-Clear_expectations_fromconsumers_visvis_brands1

Kaplan, A. & Haenlein, M. (2010) Users of the world, unite! The challenges and opportunities of social media, Business Horizons, 53 (10), 59-68.

Kramer, A., Guillory, J. and Hancock, J.  (2014) Experimental evidence of massive-scale emotional contagion through social networks, Journal of Psychological and Cognitive Sciences, 111 (24): 8788-8790.

Maecker, O.,  Barrot, C. & Becker, J. (2016) The effect of social media interactions on customer relationship management, Journal of Business Research 9: 133-155.

Murugesan, S. (2010) Handbook of research on web 2.0, 3.0 and X.0 technologies, business and social applications, Multimedia University, Malaysia & University of Western Sydney, Australia.

Noort, G. and Willemsen, L. (2011) Online damage control: the effects of proactive versus reactive web care interventions in consumer-generated and brand-generated platforms, Journal of Interactive Marketing, 1-10.

Sagioglou, C. and Greitemeyer, T. (2014) Facebook’s emotional consequences: why Facebook causes a decrease in mood and why people still use it, Journal of Computers in Human Behaviour, 35, 359-363.

Valck, D.,  Bruggen, V., and Wierenga, B.  (2009) Virtual communities: a marketing perspective. Decision Support Systems 47, 185 – 203.

Statista (2017) Number of daily active Facebook users worldwide as of 4th quarter 2017, retrieved from https://www.statista.com/statistics/346167/facebook-global-dau/

Social Networks: Public Relations and Twitter Communities

 

 

 

Social Networks: Public Relations and Twitter Communities

Keely Duffield

Curtin University

 

 

Abstract

 This paper explores the notion that Twitter as a microblogging social network is an efficient tool for Public Relations (PR) professionals to build long-lasting relationships with networked communities. It presents the advantages of social networks include a decrease in geographical locations and spatial boundaries, while also having the ability to send 140-character messages to mass users among various multimedia platforms. The paper argues these affordances with the support of examples to demonstrate why this is efficient for PR professionals when building strong relationships in the Twitter community. To support the argument, a case study examining the American Red Cross as an organisation that regularly users Twitter to build relationships with publics will also be included. The paper also evaluates the limitations of communicating with communities online and whether this outweighs offline face-to-face communication with communities. Ultimately, the evaluation of limitations comes to the conclusion that PR professionals need the efficiency of online social networks to engage with communities as well as the traditional meaningfulness of face-to-face communication, this demonstrating the blurred boundaries between online and offline communities.

 

Key Words: social networks, virtual communities, Public Relations, Twitter

 

Introduction

Social networking has created a platform for communities online to communicate in new ways that compresses the boundaries of time and space. Online social networking platforms such as Twitter have become an efficient resource for Public Relations professionals to build long-meaningful relationships with networked communities. While offline communications are valuable in Public Relations, social networking has decreased the barriers of time and space allowing professionals to use communication strategies within the Twitter community that aren’t available offline. The Twitter community facilitates efficient communication strategies that gives PR a number of advantages in building relationships with networked publics. These advantages include a larger community in terms of geographical locations broadened, the control of time online, and using multimedia platforms and word-of-mouth to reach a wider community. A case study conducted by the American Red Cross demonstrates how each of these advantages assist PR professionals when building relationships with the Twitter community. However, it could also be argued that there are limitations when communicating through social networks in contrast to building meaningful relationships with communities offline. When evaluating both the advantages and limitations in engaging communities online, it’s imperative to understand that both social networking communities online and offline communities present different forms of communication that are essential in building professional relationships. These types of communication demonstrate that there are blurred lines between online and offline networks.

The platform Twitter organises its own communities through networks of individuals linked together sharing information, ideas, and desires. Calhoun (2002) defined virtual communities “large groups of individuals who may be linked together to share information, ideas, feelings, and desires” whilst being independent of geospatial location (as cited in Katz et al. 2004, 325). The virtual community sees the physical community as potentially repressive, as it ignores despatialised interests. Instead, virtual communities attempt to break through some of the boundaries of race, gender, ethnicity, and geographic location established in physical communities (Katz et al. 2004, 326). Although physical communities contrast with virtual communities through face-to-face communication and communication within technology, both forms of the community become blurred as they share specific characteristics such as intimacy ties, information-driven, and high social influence of human action (Baym et al. 2007, p.736). These characteristics are recognisable Twitter as intimacy ties and information-driven content are formed through conversations of shared thoughts and feelings, while high social influence of human action is the continuous connection of tweets and re-tweets that circulate throughout the twitter community.  The idea that virtual networked communities on Twitter can present comparative strong ties to physical communities can be argued in the role of PR influence within Twitter communities. An example of this can be presidential campaign elections conducted through Twitter. In 2016 Donald Trump reasoned that 28 million followers across various social media platforms helped him win the presidential election against Hillary Clinton (McCormick, 2016).

 

Advantages of the Twitter Community and online communication

To use social media in PR campaigns such as a presidential election allows PR professionals to input influential tactics such as geographic location, timeliness, and multimedia messages to the masses in order to build communities and followers online. Kats et al. (2014) argue that virtual communities differentiate from physical communities by the independence of geographical location. Digital media encourages globalisation as social networks have the ability to create online communities by allowing individuals to contact strangers from another location out of close vicinity. When individuals communicate with distant ties they use “space-transcending affordances” of social media networking that wouldn’t be made possible offline (Boase 2008, p. 493). These affordances include communicating with other online users asynchronously and instantaneously (Jensan et al. 2009 p. 2170). As the Internet decreases the barriers of geographical locations, social networking communities such as the Twitter community gain a greater understanding of cultural and religious variations. In doing so this creates smaller, more exclusive communities within the larger Twitter network. A smaller community of different interest and desires allows PR professionals to target a wider or specific range of publics for communication strategies. These communities can identify in the example of #kony2012, a campaign in which presented a dictator who kidnapped children to become child soldiers for a suspected civil war in Africa. The campaign as it is now known as a hoax but during this period built a large following from all over the world and managed to influence these online communities enough to send money the campaign protesting against Kony (Sichynsky 2016). This campaign demonstrates by decreasing geographic locations online is a major factor as to how PR professionals have the ability to use cultural differences to build relationships with communities online.

Traditionally to communicate offline, communities would use face-to-face contact, this communication for would only occur on occasion or weekly. However, due to the affordances of the Internet communities on Twitter have the ability to communicate instantly and asynchronously. Timeliness online allows PR professionals to not only post updates to the Twitter community regularly but also respond to a crisis in a timely manner, thus reducing the damage of losing stakeholder relationships. Timeliness on Twitter allows the public to respond to a crisis around the world in real time. In recent events that occurred, Steve Smith (Australia’s cricket captain) had been found guilty for a ball-tampering scandal in a recent test match. Smith’s apology statement at the press conference led to thousands of fans writing their sympathies for the Australian captain on Twitter (“Twitter reactions to Steve Smith,” 2018). Taking action quickly as an organisation can lead to responses from the Twitter community within a matter of minutes. In Smith’s case, the community’s mass responses have the potential to change the opinions of the rest of the public.

Virtual communities are not limited to one social media platform in which they communicate. Often communities that are formed offline use social networking sites as an affordance for communicating. Not only has social media allowed communities to communicate but to communicate on various platforms that are suited appropriately for the audience viewing the content; platforms include Linkedin to network business associates, Twitter for news, and Facebook for social (Saffer, Sommerfeldt, & Taylor 2013). Social media networks often have an algorithm that allows user accounts on platforms to connect with other social media platforms. This contributes to building larger communities online. Twitter as microblogging network meant that individuals that posted regularly and who followed over 100 accounts, would often expect to have more followers in return. This shows that what an individual posted online a mass sum of followers could like and retweet creating more attention to content created (Boyd 2006). Hashtags are an effective tool for PR professionals to link a particular interest or idea across a networking platform. Using hashtags on Twitter creates awareness around a topic by clicking the link it leads to a page on that particular platform presenting all post that uses the linked hashtag (Su et al. 2017, p.576). Using hashtags on Twitter generates conversation within the online community, especially activist hashtags and tweets. A popular example is the hashtag #blacklivesmatter which was tweeted over twelve million times (Sichynsky 2016), this changing a large percentage of Twitter to create a unified online community. Twitters social networking tools can build and maintain relationships between institutions and online communities through the use of tweets, hashtags, and hyperlinks (Su et al. 2017, p.576). By using Twitters social networking tools, it allows PR professionals to connect with other social media platforms, therefore becoming effective in creating larger communities within social networks to build stronger relationships.

When evaluating a company and consumer relationship, it is recognisable there is often a lack of trust coming from the consumers’ perception of the company. Twitter’s way of crafting short messages to reach the masses asynchronously and instantaneously has only enhanced the opportunity for PR professionals to build stronger relationships with the Twitter community. Twitter has made it simple for PR professionals to ensure trust with its publics through online conversations via word-of-mouth. Richins and Root-Shaffer (1988) defined word-of-mouth as the process whereby information is transferred from person to person, contributing to customers buying decisions (as cited in Janson et al., 2009). By understanding Twitter’s casualness an organisation can tweet to its community and if the message is positive the masses will continue to re-tweet and tweet positive reviews about organisation, hence building greater trust between consumer and company. In a research study conducted by Jansen et al. (2009, p.2177) the results showed that 60% of tweets for brands were positive and just over 22% of tweets were negative. The research also found that while there was more positive brand word-of-mouth circulating Twitter, prior research literature formulated that negative tweets have greater significance. The research conducted demonstrates that when businesses use microblogging websites it creates a space to allow two-way symmetrical communication between companies and consumers. Therefore, this allows the Twitter community to have more trust in companies by using word-of-mouth is gives the community an input in brands. This efficient PR tactic, therefore, creates a more positive, balanced relationship between Businesses and online communities.

 

Case Study: American Red Cross Organisation

 Briones et al. (2011) conducted a case study survey, interviewing 40 participants from the American Red Cross organisation in order to examine the usefulness of social networking sites for PR communication strategies. The literature review for the research explains that not-for-profit organisations greatly benefit from social media not only because it strengthens relationships between the organisation and the community but also it allows virtual communities to have more input and collaboration within the community. The survey results showed that two-way communication dialogue developed between the Red Cross and the younger Twitter community has proven to be a valuable communication strategy for building long-lasting relationships between the organisation and its publics. The results support the idea that virtual communities on social networks appreciate two-way dialogues many of the participants stated that social media allows them to “be a part of the conversation” (Briones et al 2011, p.38). Su et al. (2014, p.573) argued that the two-way model is relevant to social media practices as they are dialogue based. In the findings, it was also notable that many participants found Twitter and Facebook were the best social media tools for building stronger relationships with the community. One participant stated, “It’s actually better, we get more response from our postings on Facebook and Twitter than our more traditional” (as cited in Briones et al. 2011 p.39).

When examining the American Red Cross case study, it can be identified that the encouragement of using Twitter to build stronger relationships was fuelled by positive reactions toward two-way communication. The success of the American Red Cross relationship with the Twitter community relies on the affordances that the Internet provides. It allows the ability to send a message instantaneously and asynchronously to another user that isn’t in the same geographic location. Not only this but social networking has the affordance to send a message to mass audiences using hashtags to get messages across to multimedia platforms during times of crisis. These affordances of social networking are the reasons the Red Cross has the capability of building strong relationships with communities online and offline.

 

Limitations of online communication strategies in communities

 While PR still currently uses traditional media and face-to-face as a means of communication with stakeholders, social media is now an effective tool used for communicating with public on a more regular basis. The one-way communication model limited communities to engage with organisational branding. However, there are theorists such as Cummings et al. (2000) and Albrecht & Adelman (1987) that would argue that traditional media and face-to-face communication with stakeholders encourage more meaningful relationships (as cited in Baym 2007, p. 737). The limitations of social networking with communities online can be difficult to have control over conversations and responses. It can also lead to information being lost or becoming misinterpreted by the mass audience. However, it could be argued that using PR strategies offline has proven to be equally important as using them online. As Web 2.0 becomes embedded in everyday lives, it’s rare to find a community offline that doesn’t use social networks as a tool for interaction. Gruzd, Wellman, and Takheyev (2011) argued the idea that personal networks are still more robust than online social networking, however, each form of communication can enhance the other. The theorists state, “For years, social scientists have responded by systematically showing that almost all people who interact communally online also see each other in person. They have found that the Internet and in-person contact extend and enhance each other, rather than replace each other” (Boase & Wellman, 2006; Chua et al. 2010). Therefore, it is important for PR practitioners to stay relevant to their publics. To do these practitioners need to maintain community relationships and engage with communities equally online and offline.

 

Conclusion

Online social networks have facilitated a space that allows PR professionals to use networking and microblogging platforms such as Twitter to build long-meaningful relationships with online communities. The advantages of social network platforms have allowed PR professionals efficiently connect virtual communities. The affordances of online social networks include the decrease in geographical and spatial boundaries, and the ability to send a message to a mass number of online users that can be reached across multiple social networking platforms via word-of-mouth, tweets, and hashtags. Each of these social networking advantages is evident in the American Red Cross case study, demonstrating that each advantage has made it more efficient for PR professionals to build a long-lasting relationship with the Twitter community. It’s recognisable that there are limitations to communicating online such as the loss of control in conversations and messages lost amongst the masses, therefore, it’s valuable to use offline communication strategies as well. It’s also important to consider that PR relies on communication online and offline as they support each other as the boundaries become blurred. The significance of online communities within social networks will only expand in PR practice, as communities support a forum where they are able to engage and create this building further trust between organisations and public. Ultimately, it’s important to consider that Twitter as a microblogging social networking platform has made communication for communities and PR significantly effective.

 

 

References 

Baym, N. K., Zhang, Y. B., Kunkel, A., Ledbetter, A., & Lin, M. (2007). Relational quality and media use in interpersonal relationships. New Media & Society. 9(5), 735-752. http://dx.doi.org.dbgw.lis.curtin.edu.au/10.1177/1461444807080339

 

Boase, J. (2008). Personal Networks and the Personal Communication System: Using multiple media to connect. Information, Communication & Society, 11(4), 490-508. Doi: http://dx.doi.org.dbgw.lis.curtin.edu.au/10.1080/13691180801999001

 

Boyd, d. (2006). Friends, Friendsters and Top 8: Writing Community into Being on Social Network Sites. First Monday, 12(4). http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1418/1336

 

Briones, R. L., Kuch, B., Liu, B. F., & Jin, Y. (2011). Keeping up with the digital age: How the American Red Cross uses social media to build relationships. Public relations review. 37(1), 37-43.

 

Gruzd, A. Wellman, B. and Takhteyev, Y. (2011). Imagining Twitter as an Imagined Community. American Behavioral Scientist. 55(10). 1294 – 1318. Doi: 10.1177/0002764211409378

 

Jansen, B., Zhang, M., Sobel, K., & Chowdury, A. (2009). Twitter power: Tweets as electronic word of mouth. Journal of The American Society for Information Science and Technology. 60(11). 2169-2188. DOI: 10.1002/asi.21149

 

Katz, J. E., Rice, R. E., Acord, S., Dasgupta, K., & David, K. (2004). Personal Mediated Communication and the Concept of Community in Theory and Practice. In P. Kalbfleisch (Ed.), Communication and Community: Communication Yearbook. 28 (pp. 315-371).
http://www.comm.ucsb.edu/faculty/rrice/A80KatzRiceAcordDasguptaDavid2004.pdf

 

McCormick, R. (2016). “Donald Trump says Facebook and Twitter ‘helped him win.’” The Verge. https://www.theverge.com/2016/11/13/13619148/trump-facebook-twitter-helped-win

 

Sichynsky, T. (2016). “The 10 Twitter hashtags changed the way we talk about social issues.” The Washington Post. https://www.washingtonpost.com/news/the-switch/

 

Saffer, A., Sommerfeldt, E., & Taylor, M. (2013). The effects of organizational Twitter interactivity on organization–public relationships. Public Relations Review. 39(3), 213-215. http://dx.doi.org/10.1016/j.pubrev.2013.02.005

 

Su, L. Y., Scheufele, D. A., Bell, L., Brossard, D., & Xenos, M. A. (2017). Information-sharing and community-building: Exploring the use of twitter in science public relations. Science Communication 39(5), 569-597. http://dx.doi.org.dbgw.lis.curtin.edu.au/10.1177/1075547017734226 Retrieved from

 

Twitter reactions to Steve Smith’s emotional press conference. (2018, March 29). Sports: The Times of India. Retrieved from https://timesofindia.indiatimes.com.

 

 

Young Adolescent Friendships on Social Network Platforms

 

 

 

Young Adolescent Friendships on

Social Network Platforms

Synn Shiuan Pan

Curtin University

 

 

 

 

 Abstract

            The rise of internet use has led to the establishment of various online communication technologies that are now defining how people create and maintain relationships. Social networking platforms are now used as an addition to friendships offline. It is commonly used to establish new friendships and maintaining existing ones. Philosophers have contributed their opinions regarding online friendships in journal and research studies and others through theory. According to Marlowe, Bartley & Collins (2017), digitisation has increased the use of social networking platforms in making and maintaining friendships, but it is believed that it will not replace traditional friendships but supplements it. This paper highlights some aspects used by different scholars to review the advantages of online friendships in establishing, maintaining offline relationships, and identity online on social networks platforms especially in young adolescents stages. Besides that, this will provide objections and counter objections regarding online friendships.

 

Keywords: face-to-face interactions, friendships online, social networks, digitisation, young adolescent

 

 

 

 

Young Adolescents Friendships on Social Network Platforms

            According to Amichai-Hamburger, Kingsbury & Schneider (2013), “the essence of friendship has been deliberated by psychologists, philosophers, anthropologists and sociologists”. Amichai-Hamburger, Kingsbury & Schneider (2013) argues that friendship is a hybrid of a relationship with mutual benefit and intimacy, and the use of social networking platforms has made the concept of friendship less significant. Although there were disadvantages that were brought by the social network, research shows that it mostly brings people into a stronger community and making maintaining friendships easier than traditionally.

 

Today, the formation of new friendships and the way of maintaining existing friendships has changed due to social networking platforms. A significant amount of friendships is maintained and formed online on social networking platforms such as Facebook and Instagram. It is now one of the primary sources of interaction between people. The interaction between people can be entirely digitalised. For instance, friendships that are formed online can purely be online without any face-to-face interaction. Even though philosophers have questioned whether real friendships can be achieved online in a completely new world where individuals never experience face-to-face interaction (Kaliarnta, 2016). It is believed that strong ties are possible for friendships online. Without face-to-face interaction, personal information and messages can be conveyed without any tensions. Face-to-face interaction may cause unintended pressure to people by the environment or people around. According to Van Schalkwyk, Marin, Ortiz, Rolison, Qayyum, McPartland & Silverman (2017), social networking platform users utilises it to maintain and establish existing friendship ties. Social networks can strengthen ties between people as a supplement of existing friendships. Besides that, research has shown that communications online through social networks has the potential of decreasing loneliness and depression (Van Schalkwyk, Marin, Ortiz, Rolison, Qayyum, McPartland & Silverman, 2017). Establishing new friendships online is easier because it is less intimate in the beginning which makes it more comfortable for users to interact with each other. Most young people prefer online friendships due to these factors.

 

The main argument about the potential of online friendships is the ability of individuals to revel their real character and identity either intentionally or unintentionally. It is known that young people are more likely to share personal information online than offline (Van Schalkwyk, Marin, Ortiz, Rolison, Qayyum, McPartland & Silverman, 2017). Young adolescents are more comfortable with shortened contact and fast-paced interaction. Young people utilises social networks to develop friendships in a shorter amount of time than face-to-face interactions. According to Niland, Lyons, Goodwin & Hutton (2015), the transition of young adults to a self-focused life has led them to use social networking technologies more in assistant of their friendships, both establishing and maintaining. Niland, Lyons, Goodwin & Hutton (2015) argued that adolescents are the most significant consumers of social networking platforms such as Instagram and Facebook and this demonstrates the generational change in how personal relationships are engaged and managed. As a result, the impact of social networking platforms and online friendships have shifted from face-to-face interactions (Niland, Lyons, Goodwin & Hutton, 2015). According to Elder (2014), the affordances of social networking platforms have extended the behaviour of people to a new world of communication where they share their photos and personal lifestyle to an invisible and larger audience. Traditionally, friendships are mostly formed in places such as schools and workplace, which is usually a smaller community and less people. With the growing population of social networking platforms today, it creates a larger audience and more opportunities for people to establish new friendships online.

 

Niland, Lyons, Goodwin & Hutton (2015) argue that friendship is a psychological issue whose development is determined by personal attachment and character. These qualities are crucial in the life phase development of young people. In particular, these qualities include help and support, self-disclosure and liking, expressions of closeness and shared interests. However, at this life development phase, the young adults are often troubled by stress, risky and conflicting behavior and moodiness. This transition usually affects their opportunities of succeeding in the society and also maintaining their youthful cultural practices (Niland, Lyons, Goodwin & Hutton, 2015). This often causes them to have difficulties in seeing friendships and adapting their lives. Vallor (2012) argues that transitions that young people go through in life have led them to make sense of friendships as an investment, fun times together and protection. They use social network sites to create and reinforce friendships by using instant message and funny comments, especially on Facebook as a way of investing in that friendship. On Facebook, self-authenticity is a concept that youths demonstrate through photos and active displays. Facebook interactions now show how friendships are negotiated, reinforced and reworked. The young adult’s sense of friendship is a construct based on the immediate and visual friendship community, which has replaced the more intense and authentic friendships that existed before. A research has shown that young people consider friendships as “fun times together”. It is mostly just fun rather than emotional attachment and intimacy (Niland, Lyons, Goodwin & Hutton, 2015).

 

According to Antheunis, Schouten & Krahmer (2016), young adults usually consults their friends on life issues instead of their parents. As young adults continue to interact with their friends, these friends become a source of entertainment, the foundation of identity and create a sense of belonging. Friendships are preferred by young adults because they are less normative and less strictive. Among the young adults, the critical aspects of decent social life are having more friends (Antheunis, Schouten & Krahmer, 2016). Most of these friendships appear out of social networking platforms, which in several ways have strengthened the quality of friendships among the early adolescents. The increased use of these sites is due to the fact that they are comfortable to communicate, and they enhance the contact between friends. Social networks platforms are also affordable among the early adolescents who have limited financial resources. Consequently, this has led to social network sites being viewed as relationship maintenance tools and the frequent message exchanges in those platforms reduce the cost of maintaining friendships (Antheunis, Schouten & Krahmer, 2016). Antheunis, Schouten & Krahmer (2016) argue that there is a positive relationship between the utilisation of social network sites and quality of friendship. Online communication technologies have enhanced the communication between existing friends, and this has had a positive effect on the quality of their friendships. At the adolescent stage, there is increased importance for early adolescents to have peer relationships, but their significance becomes less relevant when they get older. These peer relationships can only be enhanced through social network sites (Antheunis, Schouten & Krahmer, 2016).

 

However, according to Bobkowski & Smith (2013), embracing of social media is not a worldwide phenomenon mainly by the aging population who are not dedicated in adopting new technology. Despite social network sites being used to bring our social change among young adults, the majority of emerging adults have not embraced this technology. One of the most significant factors that are determining social media adoption is the age of the majority of young adults, specifically those that have already adopted technology (Bobkowski & Smith, 2013).  However, Bobkowski & Smith (2013) argues that digital divide has also led to the low adoption of technology, especially among the socioeconomically disadvantaged and minority populations. People that are living in more developed countries have the highest access to online technologies and their ability to embrace those technologies is also high. Despite the increased importance of social networks in friendships and relationships in the modern society, their influence can be overlooked, particularly among the disadvantaged groups. The existence of conventional imbalance now determines who uses and benefits from the use of social networking platforms (Bobkowski & Smith, 2013).

 

Marlowe, Bartley & Collins (2017) highlights that non-adopters of social media mainly populate the fringes of the emerging adult group while the adopters are the young adolescents. For the emerging adults, their future goals are less clear, biographies are less straightforward, and there is less certainty about their circumstances. As a result, they have fewer social ties and have difficulties concerning how they can overcome some of the challenges they go through when using modern technologies (Marlowe, Bartley & Collins, 2017).

 

According to Vallor (2012), the majority of social networking platform users value it more than their utility in relationship maintenance, or even creating virtual or new relationships. It is part of their daily life routine and their source for sense of belonging (Antheunis, Schouten & Krahmer, 2016). Most social networking platforms such as Facebook and Instagram offer suggestions for friends that users might know. These suggestions are usually based on the number of mutual friends, groups, location and communities. Function that are offered by social networking platforms allow more opportunities for people to establish new friendships. Despite social networking platforms providing a few direct channels towards shared activity, they still serve as a source of friendship and a good life. It is the case because it gives emotional and informational mutuality that assist individuals to live together as friends and also pursue excellence as a group. Social media has also promoted interests of civic leadership, especially among grass root organizations and the youth.

 

Limitations of the Studies

            Various studies indicate that there is difficulty in determining causal relationships between friendships born out of social media and the ability to support them. Besides, it was challenging to identify whether adults who use social media end up getting into relationships. It was also challenging to determine whether individuals with many offline relations also benefit from social media. The studies assumed that social network sites are a favorite among the young adolescents who seek to build lasting friendships. Consequently, this makes them fail to analyze the importance of social media networks particularly in the modern business environment where a majority of business transactions close online. As a result, online technologies are a critical tool in business. Majority of companies have global reach, and they use social network sites to interact with their customers, primarily through advertising.

 

Young Adolescent Friendships on Social Network PlatformsConclusion

            Although research studies have revealed that social network friendships will never achieve a healthy friendship and will remain superficial, it is known that social networking platforms are useful in helping users to keep in contact with each other and maintaining a long-term friendship. It can also be used to strengthen existing friendships and friendships offline.  In the modern society, the majority of offline friendships are enhanced through social networking platforms to supplement face-to-face communications and interactions. It has become one of the most significant sources of interaction between people. Social networks have transitioned the daily interactions between users, and this has led to change in the culture of connectivity. Furthermore, social media has normalised how individuals engage socially. The majority of social networking platforms have reinforced existing networks, and this has resulted in a drastic change of friendships from face-to-face to now the preferred online integration. Friendships made online can stay digitalised entirely. Despite the quality of friendships, users are able to connect with each other conveniently. Research also shown that online friendships may potentially help with loneliness and depression in young adolescents. Lastly, social networking platforms have also brought about a new sense of belonging that would have been difficult to achieve through face-to-face interactions.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

References

Antheunis, M. L., Schouten, A. P., & Krahmer, E. (2016). The role of social networking sites in early adolescents’ social lives. The Journal of Early Adolescence36(3), 348-371.

 

Baym, N., Zhang, Y., Kunkel, A., Ledbetter, A., & Lin, M. (2007). Relational quality and            media use in interpersonal relationships. New Media & Society9(5), 735–752.       doi: 10.1177/1461444807080339.

 

Bobkowski, P., & Smith, J. (2013). Social media divide characteristics of emerging adults who do not use social network websites. Media, Culture & Society35(6), 771-781.

 

Elder, A. (2014). Excellent online friendships: An Aristotelian defense of social media. Ethics and Information Technology16(4), 287-297.

 

Kaliarnta, S. (2016). Using Aristotle’s theory of friendship to classify online friendships: a critical counterview. Ethics and Information Technology18(2), 65-79.

 

Marlowe, J. M., Bartley, A., & Collins, F. (2017). Digital belongings: The intersections of social cohesion, connectivity, and digital media. Ethnicities17(1), 85-102.

 

Niland, P., Lyons, A. C., Goodwin, I., & Hutton, F. (2015). Friendship work on Facebook: Young adults’ understandings and practices of friendship. Journal of Community & Applied Social Psychology25(2), 123-137.

 

Vallor, S. (2012). Flourishing on facebook: virtue friendship & new social media. Ethics and Information technology14(3), 185-199.

 

Van Schalkwyk, G. I., Marin, C. E., Ortiz, M., Rolison, M., Qayyum, Z., McPartland, J. C., & Silverman, W. K. (2017). Social Media Use, Friendship Quality, and the Moderating Role of Anxiety in Adolescents with Autism Spectrum Disorder. Journal of autism and developmental disorders47(9), 2805-2813.

 

 

Privacy and Censorship in Chinese Web Communities

Abstract

            This paper explores the privacy and censorship issues among web communities in China. This paper looks at the different social media platforms banned in China such as Facebook, Twitter and Google and their Chinese controlled replacements including WeChat and Weibo. This paper will introduce the reasons for the Chinese government to invade the privacy of its people and understand explore whether such restrictions will continue to be accepted by its citizens or whether such strategies would backfire on the very essence that the concept was developed around.

Keywords: privacy, China, surveillance, censorship, freedom

The emergence of new smart and intelligence technologies has changed the dynamics of global commercial competitiveness and also provided enterprises with real-time outcomes. On the other end of the pendulum, the use of the internet for social communication has experienced a trending away from traditional internet censorship towards a next generation of censorship and surveillance undertaken by Governmental regimes. This is due to social media being perceived as portraying political insensitiveness and the extreme censorship and surveillance by government authorities have chipped significantly away at the fragility of human freedom for a voice to the right of speech. Perhaps, this paper would examine the democratic viewpoint of whether media scrutiny is of social benefit or a fallacy for political demarcation.

The Cost of the Internet

            Previously, it was a laborious effort to plod through countless physical files and books. Today, our access to any type of data is instantaneous because of technological advances, involving computers and the Internet.

However, trying to maintain privacy on the Internet has become increasingly challenging because an individual may be tracked online by creating digital footprints whenever we use our emails, web browsers, search engines and social media sites.          How can our details be protected so that our lives are not manipulated for the entertainment or benefit of others? Recently, Cambridge Analytica used personal information taken without authorisation from Facebook’s profiles of US voters and harvested the data towards a political outcome. 

To what lengths have we handed over our privacy?

In the event that existing database is hacked or on sold, the privacy of the Internet user is lost. Although there are many ways to minimise intrusion into our electronic space, once we have dipped our toe into the Internet pond, can our privacy be truly guaranteed?

Contrary to what the public believes, not all those concerned with security and privacy are hackers or terrorists. Some governments have taken the surveillance of Internet usage to an extreme and China is racing towards a pervasive system of algorithmic surveillance. (Mitchell & Diamond, 2018). The Chinese government tracks and monitors their citizens online with a surveillance system called Golden Shield, allowing easy access to local, national, and regional records on each citizen. (Mitchell & Diamond, 2018) So far, this ambitious project is confined to a content-filtering Great Firewall. Examples of foreign internet sites which have been caught up in this Firewall and prohibited from the Chinese cyberspace are Google, Facebook, and The New York Times. For example, Facebook was blocked in China following the 2009 Ürümqi riots because Xinjiang independence activists were using Facebook as part of their communications network. According to the Renmin Ribao, the official newspaper of the Chinese Communist Party, 80% of its citizens agreed that China should punish Facebook (July 10, 2009). Some Chinese users also believed that Facebook would not have been able to progress successfully following these issues because the Chinese alternative Renren has many features similar to Facebook and complies with government regulations regarding content filtering. Although users were able to access Facebook in limited areas such as hotels favoring the patronage of foreigners, however, Facebook is still blocked according to Mazur (2017).

In addition, the communist party-state is also developing a scoring system on its citizens as a form of control on its own society. For example, depending on whether a person’s use of the Internet is deemed to be positive or negative (which refers to anything discriminatory against the Chinese government in any form), these activities transpose cumulatively onto the scoring system. The ability to obtain a financial loan or visa for overseas visits is dependent on where on the scoring system a person sits. This means that China is placing obstacles in the path of civil liberties on the pretext of undertaking surveillance to monitor crime and terrorism.

With a population of 1.4 billion (Worldmeters, 2018) and growing, it is known as the country with the highest number of mobile users worldwide (Pochtler, 2018). For example, in January 2018, there were about 1.4 billion subscribed and registered mobile phone users and China has set very strict guidelines on how the Internet is used in China. The level of strictness it administers over what the citizens posts is to ensure that no comments are placed online to cause the government to “lose face”.

The current statistic reflects its netizens’ unquenchable appetite for capitalism and contrasts China’s foray into the Internet landscape. In September 1987, Professor Qian Tianbai sent China’s first E-mail titled “Crossing the Great Wall to Join the World” which marked the beginning of the Internet in China. The Chinese government foresaw the potential and by the first quarter of 1990, a pilot network of education and scientific research (NCFC) for the Zhongguancun area was initiated using World Bank loans to build a high-speed interconnected network and a super-computing centre. In that same year, China officially registered its top domain name as CN. (Evolution of Internet in China, 2001)

In the beginning, the Chinese government undertook efforts to facilitate the use of the Internet by slashing fees charged to the dedicated circuit users by half. This resulted in a proliferation of users by 30 June 1999: 1.47 million PCs connected to Internet with 4 million Internet users and 29,045 registered domain names of CN with a total of 9,906 WWW web sites. (Evolution of Internet in China, 2001)

Since then, the government has been tracking existing user profiles and if one is found to have been associated with any comments deemed illegal or anything that will affect either China’s or its leader’s reputation, that particular outlet would be shutdown. The issue of censorship in China was further exacerbated when President Xi was offended by the citizens, in a meme likening him to Winnie the Pooh (Hernandez, 2018). The reason why the protesters created this meme was because they were unhappy with the presidential term limits and thought this protest would bring about changes. (Brimelow 2018) However, the cartoon was immediately censored as Chinese government is very particular that citizens should respect their leaders.

To further tighten up its already stringent regulations, “the government is starting to put together a real name registration and setting up a social credit system to tie one’s online activity to one’s physical identity. This makes it much more difficult to participate in that [meme] culture.” (McLauchlin, 2017) In addition, the English letter ‘N’ was briefly censored as it was used to also highlight unwanted attention to the President’s political tenure. This meant that social scientists were prevented from expressing dissent mathematically by using N > 2, with ‘N’ being the number of Mr. Xi’s terms in office (Hernandez, 2018)

The various social media platforms including Facebook, Youtube, Instagram and Twitter were banned in China because the companies refused to comply with the government’s policy of editing articles prior to being posted online (Beam, 2013) According to blogger Michael Anti, it was forseeable that Twitter would not last long because “Twitter is a tool which can put all the sensitive things and sensitive guys together, very quickly. That’s the very thing that the Chinese government doesn’t want to see in China,” (Branigan 2009) Banning such sites reiterated the governing party’s control over its people. (LaFraniere & Barboza, 2011) However, similar platforms such as Sina Weibo (Weibo) and Wechat, emerged in China to fill the void.

Weibo is the largest Chinese web application. (Yu & Asur & Huberman, 2011) It is also known as a space for freedom of speech and a platform for the community to access important news, however, not without the fear of retribution from the governing bodies. (Monggilo, 2016, p.169) Although a clone of Twitter, Weibo was created with microblogging services on the application, with the ability to monitor the keywords that are trending and other new words viewed as having the ‘potential to offend’ list. (Yu & Asur & Huberman, 2011) However, when Weibo failed to censor the content prior to posting online, it was suspended for a week. (Sun, 2018)

Widely used by 902 million daily users and about 38 billion daily messages sent on the platform, WeChat is poised to become China’s electronic ID system” (Liao, 2018). Lien & Che (2014) agrees that WeChat has become an important social media platform in China since the blocking of other social media platforms. However, the government is also able to monitor and track what the Wechat users are doing and all the information posted online are shared with the government. (Tech, 2017) The Chinese government has also created microblog operators to monitor social media accounts, delete all the false information online and to duplicate a copy of what the users have posted for six months. (The Associated Page, 2018) The limitation of freedom of speech in China is an issue that affects the everyday lives of the Chinese people, due to their opinions and ideas being regulated and monitored by the government. (Asamoah, 2016)

WeChat has many features that can help the government to track any data that they require such as “heat map”. This is a feature that had been installed with locationtracking abilities to find out about protests or areas that need a higher security to control order. (McLauchlin, 2017) Perhaps, this is a strategy by the Chinese government to prevent the same level of international scrutiny that took place after the 1976 Tiananmen Square incident. Besides, WeChat also plays a role in shaping public opinion. Five cent army, which is also known as wu mao, refers to a group of Chinese citizens that are paid by the government to post online statements in order to create interest in the Communist Party. This activity is predominantly undertaken by “public opinion analysts” who rely on tools such as big data analysis and cloud computing to undertake their surveillance. (McLauchlin, 2017)

Although it is widely recognised within China that WeChat is a platform that is massively monitored, its owner (Tencent) has attempted to convince users to “rest assured as respecting user privacy has always been one of WeChat’s most important principles.” (Liao, 2018) In flexing its political muscles on its own people, the Chinese government has effectively clamped down on the country’s freedom of speech, a freedom that is taken for granted in Western cultures. However, the message that China wishes to convey is “as long as you’re not doing anything weird and plotting against the government, they’re not going to dig through your data” (Liao, 2018)

China has not only tightened censorship of the Internet and media and passed a new law regulating foreign nongovernmental organizations but has also launched ideological campaigns in universities and think tanks. Perhaps, the most intimidating strategy employed to date is the arrest of rights lawyers, feminists, foreign NGO workers, bloggers, environmental activists and others who are viewed not to tow the political line. (Segal, 2016, p.5)

Who benefits?

            Companies and consumers in China have traditionally not had any expectations for individual privacy. It was also a given that this kind of privacy did not always leave to negativities because of the perceived benefits including the prevention of terrorism and the guarantee of a safe and peaceful existence. Compared to snooping accepted at home where typical multi-generational households were overcrowded, the government’s poking around in one’s business didn’t feel like an extreme intrusion. (Minter, 2017)

Companies such as Alibaba and Tencent Holdings have been taking advantage of this casual attitude, granting themselves complete freedom to disclose user behavioral profiles to third-party vendors and users have recourse in the event the data has been misused. (Zuo 2017)

In a 2015 survey by a Chinese internet security organization, 44% of Chinese websites had security vulnerabilities resulting in data leakages. There has also been a sharp increase in theft of personal information, with losses estimated at $13.2 billion. (Yu, 2014) Cyber-thieves have little to fear from the law and many third-party brokers ply their trade in the open because law enforcement agencies often do not pay any credence to related reports. However, China can no longer afford that kind of complacency because the Chinese are growing more demanding for changes and international companies have begun to lose trust to invest in China.

Internet and Privacy in the Western World

            The beginnings of the Internet in Australia followed a path similar to China and were once the property of an exclusive community steeped in academia. (Zobel, 2014)   Existing restrictions meant that the Internet protocols were only adopted after attaining a level of maturity and technology progressing rapidly from 1989 onwards, witnessed by the   proliferation of small devices with wireless access to the Internet (Clarke, 1994)

However, tensions between liberty and authoritarianism have resulted in ongoing efforts by the government to overcome the anonymity offered to Internet users and enable increased governmental control. Methods such as ‘tunnelling’ techniques to close down portion of the transmission capacity required for ‘virtual private networks’ and using people to use authority issued identities which can be authenticated are some examples to facilitate surveillance. (Clarke, 1999)

In the UK, the ISPs are required to store user internet history for a certain period enabling messages months ago to be easily retrieved. Details on calls, texts and website history can be used in the event of a police investigation. (Forrest 2016). Australia has legislated similar strategies in overcoming terrorism. Therefore, is the control exerted by these governments different from China and will it be a matter of time before views of governments globally will be in agreement that total social control is the only solution forward?

Conclusion   

            The world today is accustomed to placing a positive reliance on interconnected networks, with the added freedom of social media expression. However, severe curtailment of this freedom in China has eroded the cornerstone of the rule of law for its people.

While China’s actions may be viewed as rather extreme, it could also be said that the Chinese people have displayed a lack of understanding of cohesiveness enjoyed by other countries regarding social media. While strict enforcement of censorship to social media outlets has positively ensured the lack untoward social behavior in China, the downside to this fallacy is that its citizens are often left in the dark about any inappropriate conduct or wrongdoings by their own government.

The fundamental truth is that the global internet is ideally a knowledge gathering resource to empower individuals but it is also a tool for control through censorship and surveillance by politically sensitive governments where the norm is “By the stroke of a pen by the legislative draftsman, the civil liberties of an individual may be snatched away without a minute’s notice”.

 

 

 

 

 

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