Can Networked Participation Deliver Political Transformation? An Indigenous Australian Activist Context

Abstract

Enthusiasm for the politically transformative potential of networked participation is echoed throughout Internet studies. In many accounts, participation in digital networks is configured as a central democratising force: if networked platforms afford an opportunity for the previously voiceless to speak, the flattening of old hierarchies, it goes, must follow. However, critics are increasingly questioning this logic as social and political inequalities persist both on- and offline. This criticism is particularly pertinent when considering the chronic inequalities that exist between Aboriginal and non-Aboriginal Australians. Discourse around online Indigenous activism has emphasised ‘creative resistance through daily practices’, however, I argue that an overemphasis on networked participation obscures a number of myths and inconsistencies around digital network theory, and potentially draws scholarly attention away from the role of power in networks; its existence and operation throughout and within both on- and off-line activist networks.

Keywords: activism, digital networks, Indigenous Australians, participation, politics

Carmen Reilly, Curtin University (2018).

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Introduction

Indigenous peoples from around the world have long utilised, appropriated and modified digital networks for a wide range of purposes (Dyson, 2011), including cultural resilience and preservation (Molyneaux et al, 2014; Bidwell, Radoll & Turner, 2007), maintaining cultural identity (Lumby, 2010), education (Townsend, 2014), and activism (Petray, 2011; Soriano, 2011; Carlson & Frazer, 2017). A strong focus of scholarship has been on Indigenous peoples’ digital practices, particularly the compatibility of traditional ontologies and ways of knowing, which favour storytelling, visual representation and networking, with the affordances of Web 2.0 platforms (Molyneaux et al, 2014, p. 277; Townsend, 2014, p. 4). Discourse around Indigenous activism has emphasised ‘creative resistance through daily practices’ (Soriano, 2011, p. 4), for example, social networking to sustain community resilience (Molyneaux et al, 2014), (micro)blogging injustices and dissenting views (Dreher, McCallum & Waller, 2016), and disseminating memes to create an anti-colonial politics (Carlson & Frazer, 2017). In these accounts, participation in digital networks is configured as a central democratising force: if networked platforms afford an opportunity for the previously voiceless to speak, the flattening of old hierarchies, it goes, must follow. Enthusiasm for the politically transformative potential of networked participation is echoed throughout Internet studies, however critics (Couldry, 2015; Dreher, McCallum & Waller, 2016; Nakumara & Chow-White, 2013) are increasingly questioning its logic as social and political inequalities persist both on- and offline. In this essay I first provide a review of scholarship in the area of Australian Aboriginal activism and digital network use. I then draw on the work of Couldry (2015), which highlights the myths and inconsistencies around digital networks, and Bozzo and Franceschet’s (2016) theory of power in networks, to argue that locating systems of power that operate within and across on- and off-line activist networks may enable further studies of digital network use by Australian Aboriginal activists and allies to better determine how to leverage these networks (and communities) to effect greater political change.

Australian Aboriginal activism and digital network use

In scholarly accounts, it is recognised that while known social, economic and geographical factors continue to contribute to notable lacks in internet communication technology (ICT) access and expertise among Aboriginal people, there is no shortage of political activity among those who use social networks (Petray, 2011; Dreher, McCallum & Waller, 2016; Carlson & Frazer, 2017). As Dreher, McCallum & Waller (2016) observe, there are myriad dissenting Australian Aboriginal voices online (p. 31-32). Activists like Gary Foley and Celeste Liddle actively blog and Tweet their frustrations with mainstream politics and respond to injustices, while Facebook groups like Black Fella Revolution create and share political memes and commentate on current affairs (Carlson & Frazer, 2017; Black Fella Revolution, 2014). Aboriginal people make up roughly only 2.5 per cent of the Australian population (Petray, 2011, p. 926), yet the demographic reportedly uses social media at rates up to 20 per cent times higher than mainstream Australia (Carlson & Frazer, 2015, p. 215). Furthermore, many Aboriginal users of Facebook report ‘liking’ and following Aboriginal-affiliated causes and political pages as an important part of authenticating their Aboriginal identity online (Lumby, 2010, p. 71). Among the connected Indigenous population, the conditions for political participation described by Schlozman, Verba and Brady (2010) are present, namely access, skill-level, motivation and exposure to issues (p. 487). And yet, to borrow Couldry’s (2015) observation, the causal link, or lack thereof, between the extent that networked participation of Indigenous users can be said to influence or feed into wider political discourses to effect change, remains unclear.

In her study on the use of digital technology by an Aboriginal activist group based in Townsville, Queensland, Petray (2011) recognises the clear operational benefits of utilising email, blogs and social networking to coordinate activities and mobilise political action. However, Petray concludes the use of ‘push-button’ activism such as online petitions and Facebook posts do not illicit enough engagement to sustain a movement. She calls for activists to devise clearer targets, goals and instructions to their followers in order to achieve effective political action (p. 936). The study’s faintly technological-determinist criticism is thus aimed at the functions of social networking technology for failing to inspire engagement, and responsibility laid on activists to ‘get around’ the potential traps of social network sites. Like many scholars, Petray recognises and grapples with the difficulties of sustaining an online social movement enough to extend its reach ‘offline’. Descriptions of digital participation may not be enough to render an understanding of the factors that result in political outcomes, however Dreher, McCallum and Waller (2016) may offer an inroad.

In their work, Dreher, McCallum and Waller put the onus of action not on activists and users, but on those in established positions of power to ‘listen’. They conclude that “the proliferation of diverse and dissenting Indigenous voices online does not necessarily ensure that those voices will be attended to or engaged with by decision-makers” (Dreher, McCallum & Waller, 2016, p. 33). According to them, political change fails not because of a platform’s inability to motivate users to act, nor the activist’s or everyday user’s type or level of participation, but the mainstream media and government’s failure to respond to views that are in a minority or otherwise unaligned or anathema to mainstream agendas and narratives. The mediatisation of politics is identified as one potential muffler on the ears of political elites. The authors are concerned with how the convergence of political and media interests impedes the capacity of policy-makers “to engage with grassroots or alternative media” (p. 27). The authors conclude the article calling for further investigation into the diversity of Indigenous voices, the types of views that mainstream media favour, and what might facilitate political listening (p. 35). The limit of the investigation again is that it stops at participation as the primary signifier of a healthy democracy; this time the participation of politicians, media players and prominent Indigenous figures in meaningful dialogue with diverse Indigenous voices.

Both studies point towards the impotence of networked participation but fall short of critiquing the “general logic of ‘horizontal’  networking” itself (Couldry, 2016, p. 614). Petray imagines the virtual space as separate to mainstream media and outside the control of the powerful elite – perhaps envisioning Habermas’s hypothetical ‘public sphere’ whereby inherently subjective, private individuals come together to form a necessarily rational and humane public free from government and corporate interests (Katz, Rice, Acord, Dasgupta & David, 2004, p. 319) – but surmises that these spaces are unable to challenge established politics because the platform encourages ‘armchair activism’, not ‘real’ action (McLellan, 2010 cited in Petray, 2011, p. 935). Here Habermas’s democratic public sphere fails as individuals are proven irrational or disengaged and separating virtual networks from mainstream media or state institutions is muddied. Our understandings of user practice must change, or we must refocus on locating power both within and outside networks. Dreher, McCallum & Waller’s article asks important questions about the need for political listening and surfacing diverse voices, but these discussions again beg the issue of power imbalances within networks – both ‘real’ and digital. Why are some voices listened to and not others, or to put it in Couldry’s (2015) terms, “what actions regularly get connected to what other actions, and what actions just as regularly do not get connected up in this way” (p. 615)? Next I will look at Couldry (2015) and Bozzo and Franceschet’s (2016) work to infer that a deeper understanding of how networks configure and reproduce power may go some way in pinpointing these imbalances.

Demythologising digital networks

Couldry (2015) surmises that the democratising digital network is as much a myth as the state-and-mass-media-generated ‘imagined community’ or nation state (Anderson, 1983, p. 6). Mass media has been for decades positioned as a centralised ‘collectivity’ that tells us ‘what is going on’ in the world; acting as the ‘voice’ of a nation, thus solidifying particular narratives above others over time (Couldry, 2016, p. 614). As social networks like Facebook and Twitter are increasingly seen as the places where events ‘happen’, the myth of ‘us’ has been relocated onto digital networks. In Anderson’s terms, the collective ‘us’ online has been endowed with all the attributes of an ideal community, i.e. Habermas’s public sphere in which all citizens can speak free from the constraints of authority and cut through to what is ‘really’ happening (Katz et al, 2014, p. 319). Harlow (2012) deemed that during the 2009 Guatemalan social movement, Facebook participation “helped generate debate and create a sense of community and collective identity, furthering the likelihood of users participating offline” (p. 14). However Harlow’s data shows that links to mainstream media articles were the most frequent type of post at 35 per cent, with alternative news articles comprising only 15 per cent (p. 13). Additionally, the second-highest purpose of comments was to ‘convey information’ (p. 12). It remains unclear how much of the movement’s ‘collective identity’ was shaped by mainstream information and narrative. Here we see mainstream media potentially playing a prominent role in a movement that has been critically assessed as networked and user-driven.¹ While social networks are undeniably important in mobilising political action quickly and efficiently, the danger of the egalitarian network myth is that it may obscure the intrusion of mediatised commercial and state interests in digital social space, as well as draw attention away from issues of sustaining and resourcing movements in the long-term (Couldry, 2015). I argue that issues of whether activist communities can access resources due to power imbalances in digital networks (who is ‘heard’ or given attention) and funding restrictions imposed by governments and institutions should be given more weight in scholarly case studies than participatory behaviour alone.  

Everyday users of social networks indeed now have a voice, but so do to long-established state and media institutions, who use the very same networks. These institutions have always been been networked, and have only intensified their networks in the digital age (Couldry, 2015, p. 611). The networks themselves are owned by private entities with commercial interests in the data of their users (Couldry, 2015, p. 609; Hathaway, 2014, p. 306). Furthermore, “governments are increasingly requesting and can even compel private sector assistance in conducting voice or data surveillance”, meaning governments are actively seeking pathways to access the rich data sources of social networks (Hathaway, 2014, p. 310). While on one hand we must recognise that “the very interconnectedness of people can be denied [by states] and freedom of communication and political freedoms are clearly linked” (Hathaway, 2014, p. 309), the link becomes less clear when supposed freedom of communication does not equate to full political freedom i.e. the ability to participate effectively in political debate and be heard, which has been a common experience of Aboriginal activists in Australia (Dreher, McCallum & Waller, 2016). Further to this, evidence points to long-term social patterns becoming digitally networked, such as the ‘platformed racism’ experienced by ordinary Aboriginal people online after crowds booed Indigenous Australian Football League player Adam Goodes during a match (Matamoros-Fernández, 2017). We cannot assume that freedoms of communication and participation automatically result in social and political equality.

Instead of imagining social networks as domains that automatically elevate the most persuasive or entrepreneurial voices – a prevailing concept with neoliberal undertones – Couldry unsensationally reads networks as “the outcome of local struggles over resources in particular historical contexts” (p. 614).² This shifts the approach to networks from one focused on the network as symbolic route to democracy (the only trick being to get the type and/or level of participation right), to one focused on power and resource allocation situated in time. For accounts of networked Aboriginal Australian activism, the emphasis may then change to questions of how resources – time, money and energy – flow through and are sustained in these networks, how they respond to ‘short-term external events’ and what capacity they have for ‘long-term adaptive responses’ (Bennet and Segerberg, 2013, p. 9, quoted in Couldry, 2015, p. 619). Couldry suggests sustained resourcing, not simply a free horizontal networked space, is required for a political environment in which conflict and conflict resolution are both accommodated, yet sustained resourcing implies organisational/institutional structures, which further challenges the myth of the ideal network sitting ‘outside’ structures (p. 614). Perhaps an avenue for future studies of digital Aboriginal activism could be to locate how and why activist groups are, or are not, financially and socially resourced, and put pressure back on policy-makers and other powerful elites to close disparities.

Bozzo and Franceschet’s (2016) account of how power works in networks states that an actor is more powerful if its connections do not have many of their own connections or options. Conversely, a well-connected actor linked to many other well-connected actors is not as powerful. In Bozzo and Franceschet’s view, options equal power. What political options do Indigenous Australians have? The few prominent Indigenous political players are more likely to echo mainstream party politics more than dissenting opinions (Dreher, McCallum & Waller, 2016). This suggests the government remains disproportionally powerful because Indigenous people, due to complex factors, continue to have fewer options and alternatives for political representation – and indeed for education, health treatment, employment and access to integral technologies such the Internet – than mainstream populations, who can pick and choose from a much wider range of representatives and life trajectories. Although there are arguably many options for voicing Indigenous opinions via digital networks, I would also ask to whom these voices are connected? The prevalence of social media ‘bubbles’ whereby online communities with similar interests become insular may be relevant here.

We can take as a mini case-study the recent incident involving the mainstream Australian morning television program Sunrise. Sunrise conducted a discussion panel on adoption rates of Aboriginal children. None of the panelists were Indigenous; indeed all were from white-Anglo backgrounds. The segment relayed a number of false facts and one panelist even suggested reinstating the policy which resulted in the Stolen Generation. The segment provoked widespread condemnation on social media and from other mainstream media outlets for its racist overtones, and protesters gathered outside the program’s studio, which the broadcaster blanked out (Latham, 2018). As such, an issue that would be far from new to activists, the removal of Aboriginal children from homes to enter the foster care system, is brought into the national spotlight due to the blunders of a mainstream program. The program’s power to reach a wide audience provoked a wide response, while by the same token its power enabled it to control and contain the protest by rendering the relatively small group of on-ground protesters invisible. The response to this incident involving a mainstream media player could be said to differ from other related activist action because it was ‘listened’ to – the powerful connections of the program begetting a powerful response.

Conclusion

I have presented an alternative, though admittedly ‘negative argument’ to the discourse on participation within digital networks (Couldry, 2015, p. 621). Couldry’s concept of the digital network as a myth of ‘collectivity’ highlights the need to look beyond the assumption that ‘us’/’we’ online are autonomous and ‘free’ to speak and be heard on an equal footing online – this myth potentially benefits those already in power, as networked action, though its impact remains unclear, is still imbued with transformative powers. For minority communities such as Aboriginal Australia, the Web’s unique networking capabilities to coordinate activities and mobilise political action are all the more important as the struggle for Indigenous recognition, self-determination and equality continues to have its voices silenced. However, I argue that Internet studies must encompass not just user practices and participatory behaviours but the mediatisation of and influence of commercial and state interests on networks, where resources are allocated and sustained, and macro or long-term structural forces at work. At this point in history, almost any object, group or actor has a networked web presence, so research efforts must extend beyond the idea that platforms automatically enable democracy.

Notes

  1. Another example where mainstream media’s contribution to a ‘Facebook-led’ movement has been underplayed is the 2015 Guatemalan protests. Attendees to the protest soared when a mainstream media outlet shared the Facebook event page, however the movement is attributed to nine ordinary Facebook users (Rogers, 2015).
  2. While researching this essay, I found similarities between Couldry’s (2016) unsensationalist concept of networks and Latour’s (2005) actor-network theory whereby he discourages determinist/structuralist thinking by prescribing the network scholar five areas of concern: groups, actions, objects, facts and discourse. The links need to be fleshed out but it seems both attempt to ‘see through’ digital network myths, which have tended to stand in for the ‘social’ i.e. there has been a lack of theoretical leg-work bridging digital networks and social change; scholars have simply inserted ‘network’ where they have envisioned transformation. As Couldry puts it, “we do not yet know what ‘a successful transition to [a different politics] looks like’  ([Juris,] 2013, p. 214): put more bluntly, accounts of digital networks … have not provided such answers” (2016, p. 619). Latour’s instructions may be another way to if not sketch out a ‘successful transition’ then produce research that gives sober consideration to all physical and nonphysical actors at play in digital networks.

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Living Longer Online: Seniors, Online Communities and Web 2.0

Living Longer Online. Seniors, Online Communities and Web 2.0 McNally Ciara

Abstract

This paper explores published articles that have researched the effects of senior citizens participating on Web 2.0 and joining online communities. The paper refers to public participation on Web 2.0 platforms, namely the obstacles and the health benefits associated with senior citizens joining online communities. The articles referenced in this paper show evidence of extended mortality rates among those who utilise online platforms for communication later in life, helping to combat loneliness and social ailments (Holt-Lunstad, Smith, & Layton, 2010). Monbiot (2018) discusses a town in the UK, which claims that participation in communities is curing its senior town residence from ailments, subsequently lowering the town’s hospital admissions. Others back the findings in this article with numerous case studies recording positive results from seniors aged 55 and over participating in online communities. Medical case studies show a connection between social behaviour and feelings with inflammation and illnesses, thus linking social communication to physical wellbeing (Eisenberger, Moieni, Inagaki, Muscatell, & Irwin, 2017). This paper investigates the importance of community connection in adult life, highlighting that the usability and diversity associated with Web 2.0 platforms and social network sites ‘SNS’ (boyd & Ellison, 2007) encourage online participation. This paper acknowledges “The Digital divide” (Peacock & Künemund, 2007) and “Technophobia” (Hogan, 2009) as barriers which senior citizens come up against when attempting to utilise the internet and Web 2.0 platforms. This paper argues that senior citizens can overcome Technophobia and actively participate in online communities to encourage greater mental health and wellbeing, therefore influencing positive social connections regardless of physical ability, age or locations.

Living Longer Online: The Benefits of Joining Online Communities.

Traditional communities can be defined as groups of participants, from a similar demographic or geographic location physically meeting to contribute to a common interest or goal, also known as a Common good (Katz James E, Rice Ronald e, Acord Sophia, Dasgupta Kiki, & David, 2004). Online communities have developed with the same principles as traditional communities that relied on a common geographical location and a physical presence for connection (Katz James E et al., 2004). However, thanks to advances in digitization and convergence (Jenkins, 2004), community connection is now accessible via the internet and Web 2.0 platforms, which broaden community reach by diminishing the need for co-location of members.

Web 2.0 is a term used to describe an evolved version of the World Wide Web for companies that had survived the dot com crash, the term originated by Tim O’Reilly in a 2005 conference (Allen, 2009). Web 2.0 is an efficient and collaborative platform made for “human connection” (Fuchs, 2010, p. 764), allowing participants to contribute and participate from multiple geographical locations. The term Web 2.0 relates to the World Wide Web becoming a faster, more efficient, and adaptable version of itself (Allen, 2009). Web 2.0 is a platform that enables us the capability to present one’s self through online connections, participation and collaboration.

Social Network Sites or SNS’s are platforms with multiple technological affordances used for connection and participation on Web 2.0 (boyd & Ellison, 2007). Social network sites attract people to interact through shared interests, common friends or to follow blog posts on particular topics (Blood, 2000). Utilising SNS’s such as Facebook has been seen to strengthen existing family ties and friendships, combat loneliness and complement existing arrangements such as phone calls, particularly valid in the case of senior citizens (Cornejo, Tentori, & Favela, 2013). Lai and Turban (2008) explain that one of the largest differences between the traditional World Wide Web and Web 2.0 is that its content is user generated with a large emphasis on social network sites, encouraging greater collaboration and participation from internet users.

Social media platforms can be utilised for communication as a Web 2.0 tool, and accessed at little cost with almost full user control for sharing posts, pictures, videos and experiences. Social Network Sites may comprise of thousands sometimes millions of members, or in the case of Facebook have over 2 billion active users (Statista, 2018). Within these social network sites online communities and groups can form. These groups are niece to a specific topic, interest or common attribute, and links users such as senior citizens (Facebook, 2018) together in a sub-topic on a large social networking site (Lai & Turban, 2008). The expanding reach available for online communities increases their member numbers and further solidifies their common purpose.

When a traditional community becomes disconnected, contact between individuals and the community is lost due to physical dispersal (Katz James E et al., 2004). Utilizing the advances of the internet and the participatory nature of Web 2.0 (Jenkins, 2004), online community members can reconnect, expand and retain their connections regardless of the members geographical locations or physical abilities. Virtual communities are “communities without the physical limitations” (Katz James E et al., 2004, p. 326), broadening the sense of belonging and connection individuals feel within an online community. Utilising these Web 2.0 elements allows a sense of community to flourish for online participants.

Discussion

Communities and Web 2.0 have evolved in our everyday lives, providing numerous modes of communication and community participation available for all age groups. An article published by The Guardian (Monbiot, 2018), has associated community groups with a cure for illness and isolation. The article states that when senior citizens become active members in communities emergency hospital admissions fall dramatically. The article reports that social contact for senior citizens should be “on prescription” (Monbiot, 2018). The link between body inflammation and social connections has been described in a case study by Eisenberger et al. (2017), which found that the human immune system is in fact a regulator of social behaviour, and that social environments influence the human immune system. When we are sick, we are sensitive to social situations and communication, knowing when social engagement is required from certain individuals to help us feel better. This study explains that for humans as social animals, having online connections and relationships may help influence our recovery in times of sickness and help to improve mortality rates, “Social disconnection severely compromises survival” (Eisenberger et al., 2017, p. 243). This links the importance of participation in online communities with mental and physical wellbeing (Holt-Lunstad et al., 2010).

Online communities along with SNS’s allow participation and communication online, influencing characteristics of community through participation. A “sense of community” (Gruzd, Wellman, & Takheteyev, 2011, p. 1313) can be obtained through participants using Web 2.0 platforms for organizing to meet others, hold discussions in online forums and create events thus, retaining the traditional sense of community while expanding social circles, relationships and sharing a common cause. Creating “Civic communities” online encourages members to address public issues collectively, as opposed to individually which utilises the power in numbers (Borgida et al., 2002).

National seniors Australia Facebook page claims a “Collective voice of over 200,000 members, National Seniors is the largest, independent organisation lobbying government and business at all levels to get a better deal for the over 50s” (Facebook, 2018). Online communities such as this are proving to be valuable community platforms with its members lobbying for a “Common good” (Katz James E et al., 2004), which in this case is for positive change for a demographic of Australians aged 50 and over. Multiple contributions to a shared goal or topic have been recognized to produce a richer quality of work as opposed to the quality of work produced by individual contribution, heightening the need for numerous members and contributors within online communities (Arazay Ofer, Morgan Wayne, & Raymond, 2006). The further the reach gained by online communities increases their quality of work and further advertises their common goal along with increasing the number of community members.

Concerns have been raised in relation to the use of online communication platforms for developing youths, with research showing its growing use is a cause for social issues such as aggression, substance abuse, academic difficulties and disordered eating (Strasburger, Jordan, & Donnerstein, 2010). Effects from the use of online communication are not always positive, with the internet and Web 2.0 affordances often used as platforms for cyber bullying and aggression (Melissa & Park, 2010). This raises concerns for professionals regarding the impact technology is having on the developing brain. However, the impact that the same communication and social engagement is having for those aged 55 and over, or those who have fully developed as adults finds that communicating online has beneficial effects on their health and wellbeing, contributing to “successful ageing” (Nimrod, 2011, p. 227).

People are increasingly using SNS’s to stay in contact and share important aspects of their life with family and friends, older adults will miss opportunities to keep updated with friends and family members who now spend a large amount of time using these platforms (Cornejo et al., 2013). The ability to utilise Web 2.0 tools such a blogs, wikis, messaging, video calling and online forums are moreover, encouraging senior citizens to overcome “technophobia” , a fear of technology (Hogan, 2009) and to retain high levels of social engagement and relationships with family members and friends online. Data from over 308,849 individuals was gathered and measured over seven and a half years, the results found that people who maintain strong social relationships had a 50% greater likelihood of survival compared to those lacking sufficient social relationships (Holt-Lunstad et al., 2010). This indicates that online community ties and relationship creation and retention can influence the health outcomes of adults (Holt-Lunstad et al., 2010, p. 14).

The Digital age gap or “Digital divide” (Nimrod, 2010) is caused by younger generations adopting digital and technological developments quicker than older generations, this can occur for a number of cultural and technological reasons. Studies done on decisions for older people to remain offline found results to be based on private access possibilities, motivational indifference and deficient knowledge (Peacock & Künemund, 2007). Remaining offline at a time when digital technology and online participation is advancing (Jenkins, 2004), and billions of users are choosing to participate through online platforms means that senior citizens who remain offline will be “disadvantaged from a socio-ecological point of view” (Peacock & Künemund, 2007). Nimrod (2010) discusses how online communities for senior citizens offer emotional support, increasing communication, companionship and an opportunity for growth and retaining friendships, these online communities also offer an opportunity to have fun and create new friendships (Nimrod, 2011). It is important that that senior citizens still feel like active members of society, this may be threatened by retirement or ill health, however contributing to online forums and SNS’s leads to companionship and discussions on a broad number of subjects from death to politics, serving a sense of connectedness for those who participate (Nimrod, 2010).

A study on technophobia conducted on senior citizens and undergraduate students in Ireland found significant levels of technophobia and computer anxiety in older citizens namely women, as opposed to younger undergraduate students, the case study was measured on computer anxiety and attitudes towards technology (Hogan, 2009). Computer anxiety results in computer avoidance, and has been linked with the ageing population, as older adults become less mobile, continual aspects of daily life are becoming increasingly reliant on information technology and It is therfore becoming more important for senior citizens to learn how to utilise online technologies (Hogan, 2009). Social isolation and decreased face-to-face interaction are worrying trends among the ageing population (Borgida et al., 2002) using the internet and Web 2.0 platforms may be considered a strategy for combating this. According to studies (Borgida et al., 2002; Cornejo et al., 2013; Hogan, 2009; Nimrod, 2010; Peacock & Künemund, 2007) for senior citizens to advance from technophobia and eliminate a Digital divide new methods of internet communication participation must be introduced to encourage this demographic to participate and communicate online.

Conclusions and Future studies

In conclusion, technological advances and developments in the Internet and Web 2.0 have made for a relatively seamless, useful and efficient World Wide Web, its platforms etched in our everyday lives to enable online communication, productivity and usability of numerous platforms (Allen, 2009). For younger generations growing up using digital technology these platforms have a sense of ease of use, with many people now choosing to retain social connections and share important elements of their lives on SNS’s (boyd & Ellison, 2007). Senior citizens aged 55 plus are a generation who did not grow up proficiently educated in using these technologies (Hogan, 2009). This among other cultural factors has resulted in a Digital divide between younger and older generations (Peacock & Künemund, 2007). The case studies used in this paper strongly suggest that utilizing online communities is increasing mortality rates, combatting ailments and tackling loneliness in senior citizens (Eisenberger et al., 2017; Holt-Lunstad et al., 2010; Monbiot, 2018). The mentioned health benefits for senior citizens joining online communities such as companionship, social engagement, increased mortality and positive mental wellbeing outweigh the difficulties and obstacles initiated by the Digital divide, such as computer anxiety and technophobia. Much of the research findings suggest that highlighting and advertising these benefits while putting sufficient programs in place to promote internet communication and participation will educate the ageing population on how to better utilise the internet and Web 2.0 (Borgida et al., 2002; Hogan, 2009; Peacock & Künemund, 2007). Introducing sufficent technoligical educational programs will ensure that senior citizens do not become socially disadvantaged, thus increasing connectivity and participation rates of this demographic and influencing a better quality of life for senior citizens through community participation and the use of Web 2.0. This will also encourge topics for future study in this area.

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