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The Role of UX/UI Design in Shaping Digital Activism for Gen Z


The growing influence of digital activism among Gen Z.

To begin with digital activism and its growing influences among Gen Z by digital activism among Generation Z is characterised by their preference usage of social media to contribute to social change and engage in their life. This generation uses digital platforms for awareness purposes as well as for building citizen mobilization through their distinctive combination of humanist activism and political dedication.  Social media serve as important tools for promoting prosocial behaviour, enabling fundraising and volunteering efforts among Gen Z (Judijanto et al., 2024).Gen Z’s preference for social media has corresponded with a growth in digital activism as a means of contributing to social change (Judijanto et al., 2024).

The extent of generation Z in terms of political consumerism increasing through their digital media engagement since they take action by boycotting and using sustainable consumer behaviour to demonstrate their values (Seyfi et al., 2022). The document showing the development as part of wider sustainability-driven activism which proves their dedication to ethical purchasing behaviours (Seyfi et al., 2022). Generation Z faces various challenges that affect their ongoing commitment to active participation even though they engage frequently (Judijanto et al., 2024). Moreover, some of Gen Z struggle with their internal obstacles because they possess low self-esteem that disrupts their ability to become activism potential (Putri, 2023). On the other hand, Gen Z considers themselves as an active digital activist group while facing reservations about the efficacy of online activism against traditional activism methods. Participating in these actions leads people to question the actual depth of social devotion shown by individuals online.

UX/UI design plays roles in shaping online experiences, significantly influencing user engagement and satisfaction. As digital ecosystems evolve, the integration of advanced technologies and user-centerer design principles becomes essential. The research synthesis demonstrates how important aspects regarding the impact of UX/UI design on online user experiences. Digital activism within Gen Z is influenced by UX/UI design which helps create accessible engaging complete platforms online. The design elements within UX/UI frameworks guide youth activists through their movements by letting them interact with stories and use ethical designs to spread information and create societal change. This conference paper argues that well-designed digital experiences are not just facilitators but active enablers of movements.

Social media skills among Generation Z strongly drive their participation in digital activism through platforms that connect them for mutual engagement, social awareness efforts and group action. This generation which demonstrates strong familiarity with digital platforms uses TikTok and Instagram while they expose themselves to politics and social justice campaigns.

The hyperconnected nature of the world in which Gen Z was born developed their advanced abilities to use digital platforms. Their engagement with digital activism results from their native digital literacy combined with fast-paced network mobilization capability and successful voice amplification beside professional exposure of public servants. TikTok has become a unique community space for activism, allowing people including Gen Z to share their political content and engage with social justice discussions (Thompson & Zamir, 2023). While social media help connectivity and activism, it also represents challenges such as slacktivism and superficial interactions, which can lead to undermine deeper social relationships (Apriyanti et al., 2024). The social media usage of Gen Z digital leaders serves to boost marginalized voices and drive change because these platforms hold both enabling qualities and potential of isolation (Hidayat et al., 2023).

The “#MeToo” campaign represents impactful online activism through its function by letting people disclose sexual abuse experiences to fight harassment and sexual violence. Through this movement survivors receive support by bringing together community members who oppose these issues to establish solidarity between victims as well as expose the frequency of their occurrence. In this case digital activism can sometime lead to the challenges face online such as, misinformation, accessibility barriers, engagement issues. While the activism highlights close to what extent sexual exploitation occurs and drives institutions to accept responsibility It is also offering victims psychological support through this digital form of activism. The advantages of digital activism face opposition from certain hurdles that appear during its implementation. Activist organizations deal with communication problems that prevent accessible interaction between activists and target populations. Furthermore, there is limited participation from their supporters. Although the #MeToo movement reached a large number of people, certain marginalised groups felt that their views were not heard because they were unable to access certain platforms and reports were dominated by Western media narratives. Spreading misleading information and using symbolic gestures to signify activism weakens the movement’s growth and prevents real change.

UX/UI a catalyst for activism

Through UX/UI incorporation activists and organizations enable the delivery of their message while launching political and social activism programs that connect with audiences to generate change. By applying UX/UI design principles in order to organise achieve better activism outcomes through user-centred design and accessibility features which lead to emotional engagement of new activist groups.

According to numerous of research have found that UX/UI design acts as an activist catalyst, by relevant design techniques has expand their reach by transforming complex social issues into campaigns that are simple and straightforward to comprehend and actionable. The application of Viewpoints and Composition techniques in designing online social justice campaigns helping participants to imagine the felt-experience of networked social justice movement building. UX/UI research became a crucial tool that designers used to confront complex challenges in socio-technical systems (Choi et al., 2020). UX/UI design enables social justice initiatives to become more accessible by design through the Lex End Homelessness (LEH) website redesign which evolved from myth-busting to core cause resolution. This case demonstrates how design choices with moral values can connect social justice objectives to create effective solutions which both display results for users and allow action possibilities (Kalodner-Martin & Leon, 2023). 

The ethics of UX/UI in digital activism for Gen Z

The digital age has integrated activism platforms so that social movements can unite their efforts through information sharing and support mobilization. These platforms present substantial ethical questions to users because of their design structures which affect User Experience and User Interface functions. Members of Generation Z view UX/UI design as an essential factor because they learned digital fluency, so the design directly affects their digital activism practices. This generation focusing on how transparency and inclusivity and social justice understands the ethical elements of their fully digital platforms.

One of the main ethical issues that involves is the dark patterns which constitute manipulative interface tactics that push users toward unwanted activities such as newsletter signup or app permissions granting. Designers must ensure that the platform is usable by individuals with disabilities, as well as those with limited technological proficiency (Karakus, 2023). The application of aggressive persuasive design strategies leads Gen Z users to distrust these activist channels since they need to participate intentionally instead of feeling forced. Digital user together with authentic connections is important to Gen Z so ethical design principles of user agency remain vital to them. The protection of user data emerges as a major disadvantage in these systems because of digital activism platforms manage both personal information and complete activity records from their users. The designers need to make data methods explicit for users regarding their practices of data collection as well as provide users with full data control (Reisinger et al., 2023) (Balalaieva, 2023). Most of Gen Z understand the dangers involved with data sharing across activist platforms because these groups often face surveillance, and harassment risks as well as online trolling from unknown sources. 

Algorithmic biases threaten the inclusivity of digital activism because they reduce its ability to embrace diversity. Social media platforms maintain control over their algorithms to display highly popular content thus actively blocking activist voices belonging to BIPOC, LGBTQ+ communities and persons with disabilities who are part of Generation Z. Digital activism platforms incorporate algorithms which generate integrity problems through their biased handling and manipulative methods. Designers need to create transparent algorithms that remain accountable to users of their systems (Yoon & Jun, 2023) (Benner et al., 2022). Users normally obtain data that matches their ideological framework while strengthening existing social dividing lines. The Gen Z population acting as activists plays a dual role as content creators and content consumers as they bring social and political changes to society. Digital platform users expect their fundamental beliefs to be represented as platforms offer support to their activist causes. Digital movements need ethical and inclusive UX/UI design to achieve success in activist advocacy together with their effectiveness and credibility. Gen Z users receive powerful tools for mobilization on platforms which ensure social impact when they seek fairness with clear transparency and enable easy accessibility features.

Performative activism and digital echo chambers

Digital activism provides undeniable empowerment to Generation Z, but existing criticism should be addressed. The main issues associated with digital activism include both performative activism which has become widespread and the generation of digital echo chambers. Research by Cayadday et al., 2024 discovered that most of the Filipino members of Gen Z utilize social media over all other communication platforms with an 81% adoption rate (Cadayday et al., 2024). While algorithms customize user content, they create restricted viewpoints that present political matters from only one particular angle since users fail to come across different opinions.

In terms of performative activism which refer to online action the appearing supportive but lack in commitment, for example, those who are sharing a trending hashtag without understanding the actual context. Serious problems may cause because of most people lose focus on actual impact while UX/UI design works to prevent this issue by directing users through platforms which bring them to credible content sources and offline action options while moving users past symbolic actions toward meaningful inputs. For example, Instagram enables users to advance beyond superficial engagement when they see social cause posts due to the combination of resource libraries with actionable elements beneath each post. The main responsibility rests with algorithms although design solutions can help resolve this situation. The combination of content selection methods that include various viewpoints along with community networking areas and open content review rules works to combine isolated user groups into more inclusive dialogue systems.

The digital period has eliminated physical space barriers for activism because it flourishes through digital platforms including screens, social media applications and networks. Generation Z members naturally pursue digital activism due to the UX/UI design elements they encounter through their digital platform experiences. A well-thought-out UX/UI design approach represents an essential factor that allows effective activism through its ability to access and engage users while lifting marginalized voices. This conference paper defines the necessity of ethical design practices together with user-focused methods to support Gen Z in their efforts for social justice empowerment. The combination of intended security features with inclusivity on operating platforms creates dynamic digital environments where activism can thrive. Exclusionary user practices combined with controlling unethical designs diminishes participation levels of users thus diminishing movement strength. The designers and creators of platforms together with activists must collaborate to establish digital environments that echo the principles of their audience groups. Real support for Gen Z activism requires us to develop digital platforms which provide open clarity and easy accessibility to all users. 

References

Apriyanti, None Hana, None Ira Safaat Aeni, None Reva Sila Kinaya, None Nasywa Hasna Nabilla, None April Laksana, and None Lika Mulki Latief. 2024. “Keterlibatan Penggunaan Media Sosial Pada Interaksi Sosial Di Kalangan Gen Z.” Sosial Simbiosis 1 (4): 229–37. https://doi.org/10.62383/sosial.v1i4.929.

Balalaieva, O. Yu. 2023. “Ethical Design and Digital Society: Reflection of Human Activity in the Modern World.” Humanitarian Studios Pedagogics Psychology Philosophy 14 (1). https://doi.org/10.31548/hspedagog14(1).2023.8-15.

Benner, Dennis, Sofia SchöBel, Andreas Janson, and Jan Marco Leimeister. 2022. “How to Achieve Ethical Persuasive Design: A Review and Theoretical Propositions for Information Systems.” AIS Transactions on Human-Computer Interaction 14 (4): 548–77. https://doi.org/10.17705/1thci.00179.

Cadayday, Bianca Amor R., Diannah Michelle Jimenez, and Shandell M. Boiser. 2024. “Role of Social Media in the Political Landscape and Voting Decisions of Gen Zs in the Philippines.” International Journal of Research and Innovation in Social Science VIII (XII): 720–30. https://doi.org/10.47772/ijriss.2024.8120059.

Chaganti, Koushik Reddy, Uttham Sai Ramula, Cheruku Sathyanarayana, Ravindra Changala, N. Kirankumar, and K. Gurnadha Gupta. 2023. “UI/UX Design for Online Learning Approach by Predictive Student Experience.” 2020 4th International Conference on Electronics, Communication and Aerospace Technology (ICECA), November, 794–99. https://doi.org/10.1109/iceca58529.2023.10395866.

Choi, Judeth Oden, Jessica Hammer, Jon Royal, and Jodi Forlizzi. 2020. “Moving for the Movement.” Applying Viewpoints and Composition Techniques to the Design of Online Social Justice Campaigns, July, 75–86. https://doi.org/10.1145/3357236.3395435.

Hameed, Hannah, Mohit Maurya, and Mohd Arif. 2025. “Optimizing User Engagement.” In Routledge eBooks, 86–102. https://doi.org/10.4324/9781003412656-6.

Hidayat, Debra, Evan Utama Tjandra, and Nani Herawati. 2023. “Gen Z Digital Leadership Through Social Media.” WIDYAKALA JOURNAL OF PEMBANGUNAN JAYA UNIVERSITY 10 (2): 62. https://doi.org/10.36262/widyakala.v10i2.779.

Judijanto, Loso, Indra Tjahyafi, Achmad Harristhana Mauldfi Sastraatmadja, Poetri Al-Viany Maqfirah, and Riki Astafi. 2024. “Hubungan Antara Media Sosial Dan Perilaku Altruistik Pada Generasi Z.” Jurnal Psikologi Dan Konseling West Science 2 (04): 301–9. https://doi.org/10.58812/jpkws.v2i04.1817.

Kalodner-Martin, Elena, and Kendall Leon. 2023. “Making Solutions Visible: Facilitating Housing Equality Through Interface Design.” Technical Communication 70 (4): 9–26. https://doi.org/10.55177/tc585670.

Karakus, Aysegül. 2023. “Exploring the Ethical Dimensions of Accessible UX Design: Balancing Stakeholder Interests and User Intentions.” AHFE International, January. https://doi.org/10.54941/ahfe1004258.

Putri, Penny Kurnia. 2023. “Tren Donasi Digital Bagi Gen ‘Z’ Mahasiswa Bali.” Jurnal Ilmiah Widya Sosiopolitika/Widya Sosiopolitika 5 (1): 1. https://doi.org/10.24843/jiwsp.2023.v05.i01.p01.

Reisinger, Thomas, Isabel Wagner, and Eerke Albert Boiten. 2023. “Unified Communication: What Do Digital Activists Need?” Unified Communication: What Do Digital Activists Need?, July, 141–49. https://doi.org/10.1109/eurospw59978.2023.00021.

Seyfi, Siamak, C. Michael Hall, Tan Vo-Thanh, and Mustafeed Zaman. 2022. “How Does Digital Media Engagement Influence Sustainability-driven Political Consumerism Among Gen Z Tourists?” Journal of Sustainable Tourism31 (11): 2441–59. https://doi.org/10.1080/09669582.2022.2112588.

Thompson, Kelsey, and Hassan Zamir. 2023. “Not Just for Viral Dance Trends.” Proceedings of the ALISE Annual Conference, September. https://doi.org/10.21900/j.alise.2023.1271.

Yoon, Harin, and Soojin Jun. 2023. “Ethical Awareness of UXers in the Loop.” Ethical Issues in the Uxer-AI Collaboration Process From a UX Perspective., September, 1–6. https://doi.org/10.1145/3565066.3608691.

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6 responses to “The Role of UX/UI Design in Shaping Digital Activism for Gen Z”

  1. Benn van den Ende Avatar

    Hi Warapon,

    Thanks for your paper!
    The UI design of social media platforms is a really interesting and under-discussed area in relation to activism.
    I am particularly interested in your section on the ethics of UI design, especially in relation to online activism.
    Do you think that there are broader ethical considerations about how UI design can influence behaviour especially when politics is taken into account? For example, should UI design have an ethical dimension to it when considering social media activism and use more generally?

    Thanks!

    1. Warapon Avatar

      Hi Benn,
      Thank you so much for engaging with my paper and commenting your thoughtful question. I completely agree that UI design absolutely carries broader ethical responsibilities, especially in the context of political discourse and activism on social media.

      The way digital interfaces nowadays has an impact on how users engage with content online, see information, and engage politically. For example, the effect of adding alternatives for social sharing, using algorithms to curate content, or any visuals; precisely how this influences what people read, accept, and react to is important. UI design should take ethics seriously, especially where social media platforms on vast scales influence mobilisation, information flow, and divisions. Achieving the perfect balance between appealing to users, serving platform business goals, and adhering to social responsibilities is no easy feat, and it’s a challenge worthy of a thoughtful engagement.

  2. wingshan.sy Avatar

    i Warapon,

    I really enjoyed your paper on UX/UI design and its impact on Gen Z digital activism! Your discussion of how design shapes not only engagement but also trust and ethical participation was really insightful. I especially liked how you connected dark patterns and data transparency with Gen Z’s values around authenticity and social justice. It’s such an important point that’s often overlooked.

    You also provided great examples, such as Instagram’s actionable design features and the Lex End Homelessness redesign. I am curious if you have come across any activist platforms that were co-designed with Gen Z users from the beginning? I’d love to hear your thoughts on whether more participatory design processes might help address the issues of performative activism or data mistrust you mentioned.

    Also, how do you see ethical UX/UI design balancing between guiding users toward action vs. avoiding manipulation? Is it a spectrum, or are there clear lines?

    If you’re interested, my paper also explores digital activism—specifically, how Hong Kong protesters used Telegram and WhatsGap to build decentralised resistance networks during the Anti-ELAB movement. I think there are some shared themes in how design (and constraints) influence activist strategies. I would love for you to check it out!
    Ally

    1. Warapon Avatar

      Hi Ally,
      Thank you so much and I’m appreciate your thoughtful comments and your feedback really means a lot for me to reflect on my paper deeply. I agree that engaging users more directly in design may lead performative activism and engage trust, particularly by offering them the perception of a true representative in the instruments of the social change. For example, Be My Eyes campaigns, when participatory design is applied, but in a way that sometimes involves young people, primarily as advisory role players rather than comprehensive co-design efforts

      I believe that ethical UX does exist along a sliding scale. The balance between the need for inspiration and a chance of being exploited needs to be struck properly. In my opinion, motivation of a person, clarity of information, and freedom in decision making make important determinants. Ethical nudging, for example, might be when a platform inserts a call-to-action, in a faint yet noticeable manner once it’s honest about the motives and leaves a user to choose an action accordingly. And yet, when users feel tempted by distorted layouts or internalised pressures that never cross their minds, ethical issues surface.

      I truly can’t wait to read your paper – it seems to be a good topic. The use of Telegram and WhatsGap in the Hong Kong protests illustrates that design limitations are often the source of the innovative tactics used by social movements. I’d be keen to learn about how these tools were used to facilitate decentralized resistance, particularly when such was being closely monitored.

      Thank you so much for your comments!

  3. hazelr Avatar

    Hi Warapon,

    I found the connection u’ve made between UX/UI design and activism as a quite interesting take. I would’ve love to have gotten more of an overview about UX/UI design and what it involves. The part where you mentioned that agressive and persuasive design strategies that in a way forces users towards unwanted activity resonated with me the most. Personally, I try to be very careful and selective with my online activity and upon my initial visit to a website or any source, no matter the subject matter, I tend to limit or avoid any activities that require sharing of information. This caution can sometimes limit my participation in online activism or discussions, which is a dilemma I think many people face in today’s digital environment.

    Although, you’ve mentioned that mainstreams social platfroms can encourage superficial engagement, do you think that to an extent —given concerns around information sharing—it might be more effective to provide all necessary information about the cause directly on these platforms that people already trust and feel familiar with instead of directing them to other sources which may cause disinterest?

  4. Warapon Avatar

    Hi hazelr,

    I’m grateful of your comment and much appreciate your insights! I completely agree with your argument on the need for the introduction explanation of UX/UI design. I also value that the portion that drew attention to aggressive design strategies resonated with you—or, rather, appealed to you. I can perfectly understand a careful attitude to online engagement on your part and that unveils a point of concern in digital activism: Managing this equilibrium between meaningful participation and personal data and boundary protection is not easy.

    It is true that a known and reliable platform engenders a greater sense of trustworthiness making users continue to be active. Adding low-cap complexity, visually inviting content on causes in posts or stories (e.g., Instagram’s action buttons or link stickers) helps to automate engagement by reduced need to move out. Step optimisation for users is fundamental but at no point should we undermine their privacy or consent.

    However, there is certainly a role for outside resources – particularly when the user requires detailed explanations – and that ensuring the link used is seamless and reliable can make a difference in keeping the user interested.

    Thank you for your revelations; they really sparked my thoughts.