by Janette Treanor, April 26 2010.
Since the early days of the internet and the world wide web, people have crowded to online communication channels, from email down the social media timeline through Usenet, IRC, Wikipedia, Friendster, My Space, Facebook, YouTube, Twitter … to the mobile communication technologies of today (idfive, 2006). Since its beginning in 2001 multitudes of people from all over the globe have swarmed to be part of the Wikipedia phenomenon, to experience the satisfaction of participating in something for the benefit everyone and to experience the gratification of seeing their contribution published instantly online. The popularity of Wikipedia has never been questioned. Initially Wikipedia’s content was compared favourably by some to that of the Encyclopaedia Britannica (Giles, 2005), but murmurs currently circulating in the press and growing louder, are predicting Wikipedia, at least as it presents today, may be approaching the end of its lifecycle (Angwin & Fowler, 2009; Farrer, 2009; Frommer, 2009; Johnson, 2009; Subhasis, 2009). This paper argues that the quality of Wikipedia’s content has deteriorated over time and questions the authority, accuracy, reliability and completeness of Wikipedia content which is increasingly subjected to hoaxes, vandalism, political and corporate cleansing, self-promotion, and the abuse of power and the individual agendas of the site’s editors and administrators. The conclusions drawn counsel that Wikipedia should not be relied upon as a quality resource and warn that citing Wikipedia for serious academic scholarship is ill-advised.
Wikipedia is a derivative of the Hawaiian word wiki-wiki which means quick, and pedia, from encyclopedia. A wiki is a collaborative website where anyone can publish articles and edit existing content, at any time they choose. Wikipedia is a quick encyclopedia which, according to Morozov (2009), owes its existence to the Usenet discussion culture, moderated social sites like Slashdot, the wiki community, and the dotcom recession. Wikipedia was launched in January 2001 by Jimmy Wales and Larry Sanger with the mission of harvesting all knowledge from all people and making that knowledge freely available to everyone. The editing philosophy was about simplicity, relying on three rules; neutrality - a neutral point of view principle was the site’s only non-negotiable policy; verifiability – facts in entries needed to be easily checked; no original research – no original or unpublished thought could be included in entries (Morozov, 2009).
Wikipedia is a helpful training tool for school teachers who can use the resource to teach children about collaboration, publishing and editing, and the concepts of reliability and credibility. Children are set tasks to create new content and submit it to Wikipedia and then to edit each other’s submissions; or to research an existing Wikipedia topic and edit the content (Richardson 2009). Jimmy Wales himself is reported as stating that Wikipedia should be a stepping stone to other sources; a useful resource for young students but that academics should do their own research using academic sources (Coleman, 2007). Coleman (2007) also quotes Wales saying that the site “lacked the authority to be used as a citeable source for college-aged and university students”. The site has suffered so much controversy over accuracy and authority that Wales is again quoted as telling the BBC in 2005 that students who copied information from Wikipedia “deserved to get an F grade”. Coleman (2007) states:
Wikipedia’s founder, Jimbo Wales, once wrote that “incidentally and unintentionally, Wikipedia has became (sic) ‘a grand social experiment’” (Wales 2005). Let’s now consider how we can turn Wikipedia into “a grand teaching experiment”.
Wikipedia is often used by college and university students as a pre-search resource even when their lecturers warn them that the content cannot be trusted to be accurate or reliable, and it will not be accepted for academic referencing. At best, Wikipedia can be useful as a springboard to collect background information; to investigate the links in the articles which can lead to respected, authoritative sites; to find keywords to help search academic resources; and for the reference lists at the bottom of articles which can link to authoritative information (Rebecca, 2007). Mike Dickson, a university teacher, comments on Rebecca’s article that Wikipedia is not a primary source and students should use the “original, peer-reviewed, academic articles in journals” for research (cited in Rebecca, 2007). Findings of research conducted by Head & Eisenberg (2010) reveal that college students consulted Wikipedia because the interface is easy to use, to find topic summaries to get started on assignments, to find the meanings of terms, to figure out keywords, and for the citations at the bottom of each entry. Students’ perceptions about the quality of information available in Wikipedia were not high and they used it as a pre-search tool only.
These perceptions about lack of quality regarding intellectual rigour, accuracy, reliability, neutrality and completeness appear justified. Consistent criticism and controversy have badly damaged Wikipedia’s reputation. Wikipedia is criticised for its susceptibility to vandalism, its uneven quality and inconsistency, the systemic bias and tendency towards consensus and popularity over credentials (Priedhorsky et al., 2007; Leaver, 2009; Morozov, 2009; Santana & Wood, 2009). Wikipedia admits that its information can contain errors, be out of date and biased, and states that it does not claim to be authoritative or reliable. (Reliability of Wikipedia, 2010; Criticism of Wikipedia, 2010). Editors are able to contribute to the resource from diverse IP addresses and use multiple pseudonyms which makes it impossible to determine such things as hidden agendas, self-promotion, canvassing, conflicts of interest and malicious intent. The unregulated editing processes and the ability to freely submit content also results in many amateurish articles that are unauthoritative, incomplete and incorrect. There is no way to tell if the article is the result of research, hearsay, primary source data, a biased point of view, someone’s agenda, a complete hoax or an act of malicious vandalism.
There is no avenue for an author or editor to distinguish herself as a recognised expert in a particular field. Experts’ views are solicited, discussed and respected in academia. The credentials of scientists, scholars and others with specific subject knowledge are disregarded by Wikipedia and this disrespect has driven them away, taking with them their valuable knowledge. Experts have often been forced into senseless discussions with bureaucratic administrators who prefer hyperlinks over cogent argument resulting in non-experts holding the real power over quality content. Knowledge that experts would submit is treated exactly the same as knowledge submitted by Joe Citizen or Jonny from Year 1. Any community that blocks or obstructs critical reflection indulges in cultish behaviour and damages the essence of the community. According to Jo Freeman (as cited in Bauwens, 2008) “cultishness is quantitative not qualitative”.
Not only is Wikipedia not welcoming to subject matter experts but new users now receive the same lack of welcome. CyberMedia News (2009) reported on the results of a study conducted by Ed Chi and colleagues at the Palo Alto Research Center (PARC) in California which found that 60,000 articles had been added to the English language Wikipedia in 2006 but that number had declined to around a third by 2009. The research results showed a negative growth in monthly edits and the number of active editors. The research team attributed this to the less welcoming attitude afforded the new contributors. Results showed the balance of power had moved from casual contributors who made infrequent changes towards “active and established contributors” shutting out new users. Editors who made a single edit a month had 25 percent of their changes erased or reverted in 2009 in comparison to 10 percent in 2003, and editors who made two to nine changes a month had 15 percent of their edits reverted in 2009 as compared to 5 percent in 2003. New and occasional contributors and editors were thus deterred from taking part and the number of people to fix errors and deal with vandalism was severely reduced leaving control of the site in the hands of a powerful few. The PARC study found that infighting amongst the administrators was expending precious editing time. There are well documented complaints against Wikipedia that have badly damaged its reputation and credibility including false and defamatory entries in celebrity and VIP biographies, the cleansing of unfavourable information from government, political and company entries and the insertion of negative comments to opponents entries (Angwin & Fowler, 2009; Black, 2008; O’Neil, 2009; Read, 2008; Santana & Wood, 2009).
Much of the damaged reputation can be attributed to the fact that the Wikipedia editing community has shrunk to a small number of powerful administrators. These administrators operate hiding behind anonymity, without a distinct code of ethics or regular reviews and, as certain administrators grab power, they change the rules to protect and strengthen their position, pushing out the legitimate and dedicated wikipedians – persons who regularly contribute to Wikipedia. Administrators who have gained a thorough understanding of the language and rules of Wikipedia can become very powerful making it is increasingly difficult for a new person to be accepted as a Wikipedia administrator (O’Neil, 2009; “The battle for Wikipedia’s Soul,” 2008). According to Morozov (2009) wikipedians are 80 percent male with 30 percent under the age of 30, more than 65 percent are single and more than 85 percent have no children; certainly not a balanced cross section of the community. Wikipedians have become branded as the deletionists versus the inclusionists.
Wikipedia is no longer the dedicated community of volunteers who genuinely want to retain and grow the Wikipedia vision (Angwin & Fowler, 2009). It is now run by the powerful few deletionists and inclusionists. According to Schott’s Vocab (2009) and Finkelstein (2009), deletionists are editors who are quick to delete anything new or controversial. The deletionists’ motto is “Wikipedia is not a junkyard”. Deletionists seek tight control and hold rigorous standards about what information they consider suitable for inclusion in Wikipedia and believe obscure topics and celebrity information to be without true value. Inclusionists say “Wikipedia is not paper” and that there is no limit to the site’s space or the information it can host. Inclusionists maintain people want access to all kinds of unbounded information and that any article is better than no article. Inclusionists say badly written and referenced articles can be fixed later while deletionists say that is a waste of precious time. It has been a constant struggle for self-preservation between the two philosophies (“Battle for Wikipedia’s soul,” 2008; Kostakis, 2010; Schwartz, 2006).
As casual users continue to be excluded, it appears that the deletionists may have won the battle over the inclusionists (Johnson, 2009; Schott’s Vocab, 2009). An imbalance is formed as deletionists become more powerful. Deletionists who have an in-depth knowledge of how the rules and regulations work and how to manipulated those rules and regulations, can push through their interpretation of policy and promote hidden agendas resulting in information submitted by expert authors being edited by non-expert, privileged editors, thus promoting a malicious leadership with top-down governance (Bauwens, 2009). Wikipedia has fallen far from the flourishing example of peer governance of its early heydays. Bauwens (2008) defines peer governance:
The aim of peer governance is I think to maximize the self-allocation and self-aggregation by the community, and to have forms of decision-making that do not function apart and against the broader collective from which they spring. But we have to make a clear distinction between the sphere of abundance, where self-allocation is ‘natural’, and the spheres of scarcity, where cost-recovery requirements demand choices. For the latter, we need formal democratic rules. Rules and requirements that select for excellence and function against external attacks are legitimate, but processes that protect a privileged layer are illegitimate and destroy or weaken both the self-aggregation and the democratic procedures.
Wikipedia has gone from bottom-up self-organisation to top-down governance. Wikipedia’s peer governance has become dysfunctional and the current governance processes appear to be fundamentally wrong as the internal struggle between deletionists and inclusionists wages. Once touted as an excellent example of a self-governed community, Wikipedia has been reduced to governance by a trusted few, holding the power, akin a wikipedian cult, not a democratic environment. Controversies concerning governance policies and procedures are a major contributing factor to the damaged reputation, as are concerns at the lack of transparency, lack of community representation and of lack of differentiation between private business interests and community. There are complaints about lack of due responsibility, power holders, murky rules and regulations and the rejection of demands for transparency. Ingo (as cited in Bauwens, 2008) laments that Wikipedia is administrated by those who have “completely abandoned the core ideals” and quotes the Wikimedia chairwomen on transparency:
Indeed, what some of you are asking is radical transparency at the organization level. And radical transparency is not really suitable for us, in most part because we are in the eye-storm of the media interest …
Wikipedia’s core ideals appear to have been completely abandoned and there is misuse of power, power concentrated in one place and validation processes that do not require expertise. In fact, expertise is not welcome or encouraged, and a battle of wills ensues. The administrators appear more interested in amplifying their personal control and hold more power over content than expert subject matter authors (Lih, as cited in “The battle for Wikipedia’s soul”, 2008). An organisation whose processes allow a convicted felon to be elected as chief of operations at the Wikimedia Foundation is hardly credible (Bergstein, 2007). Work on maintaining and growing Wikipedia has slowed as infighting and power struggles rage. Some contributors, who have given much time and energy to the project, feel a certain ownership and believe they are owed and want something back so they seek out power positions and abuse that power by changing the rules and regulations in order to hold and grow their power and position. Wikipedia was a phenomenon that was at the height of it popularity between 2001 and 2005 but the “social networking and information sharing site” no longer resembles a true wiki and it appears to be is nearing the end of its lifecycle, no longer relevant in 2010 (Krapht, 2008). Krapht (2008) goes on to state that:
Wikipedia was revolutionary in it’s (sic) rapidly changing time. Like many revolutions, there were atrocities. Even as the list of flawed decisions, directions and actions grows to include felons at the helm and ugly domestic confrontations involving the founder aired as network news items, Wikimedia Foundation spokespeople, like many revolutionary leaders, infer “fog of war” in the standard claim that these news stories are about “non-issues.
The idea of Wikipedia, an online encyclopedia with unlimited space, able to gather and publish all knowledge from all people, openly available for everyone to contribute and edit, operating under peer-governance, was a grand vision of the early, nerdy days of online communities and online social collaboration. Wikipedia grew rapidly and quickly gained prominence and promised a future where all knowledge would be freely available to all people. As the resource grew and struggled to maintain the grand vision, it became hampered by ineffective governance and, as people jockeyed for position and power in the administrative realms, legitimate contributors, editors and subject matter experts came to be disregarded and disrespected and began leaving in numbers (Angwin & Fowler, 2009). Sadly, lack of transparency, inaccuracies, vandalism, hoaxes, bias and personal agendas appear to be the current state of Wikipedia affairs. Wikipedia remains a useful teaching tool and pre-search source, but research demonstrates that the quality of Wikipedia content has deteriorated over time and cannot be regarded as a reliable, accurate, quality, peer-reviewed information. The conclusions drawn here counsel that Wikipedia should not be relied upon as a quality resource and warn that citing Wikipedia for serious academic scholarship is ill-advised. To quote Hartzog (as cited in Kostakis, 2009), “if you really want to understand why Wikipedia is doomed … read Tacitus and Plutarch … The past, as ever, is prologue”.
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Is it fact, fiction or fantasy? Check under the bonnet before risking a Wikipedia citation! by Janette Treanor is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 2.5 Australia License.

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